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Hi, I’m Emmery Charles Biaña a proactive Team Leader and Virtual Assistant with over six years in the BPO industry. I excel at guiding teams to peak performance, implementing efficient processes, and delivering high-quality outcomes in fast-paced environments. I bring a keen eye for detail, a collaborative spirit, and a passion for mentoring others to achieve operational excellence. I’m also an advocate for mental wellness and have spoken at a mental health seminar. I thrive on solving challenges, optimizing care navigation workflows, and ensuring HIPAA compliance in patient-facing processes. I enjoy turning complex problems into clear, actionable steps and helping colleagues grow.…Hi, I’m Emmery Charles Biaña a proactive Team Leader and Virtual Assistant with over six years in the BPO industry. I excel at guiding teams to peak performance, implementing efficient processes, and delivering high-quality outcomes in fast-paced environments. I bring a keen eye for detail, a collaborative spirit, and a passion for mentoring others to achieve operational excellence. I’m also an advocate for mental wellness and have spoken at a mental health seminar. I thrive on solving challenges, optimizing care navigation workflows, and ensuring HIPAA compliance in patient-facing processes. I enjoy turning complex problems into clear, actionable steps and helping colleagues grow.

Emmery Charles Biaña

Project Manager, Assistant Producer, Content Producer, +3

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Hi, I’m Emmery Charles Biaña a proactive Team Leader and Virtual Assistant with over six years in the BPO industry. I excel at guiding teams to peak performance, implementing efficient processes, and delivering high-quality outcomes in fast-paced environments. I bring a keen eye for detail, a collaborative spirit, and a passion for mentoring others to achieve operational excellence. I’m also an advocate for mental wellness and have spoken at a mental health seminar. I thrive on solving challenges, optimizing care navigation workflows, and ensuring HIPAA compliance in patient-facing processes. I enjoy turning complex problems into clear, actionable steps and helping colleagues grow.…Hi, I’m Emmery Charles Biaña a proactive Team Leader and Virtual Assistant with over six years in the BPO industry. I excel at guiding teams to peak performance, implementing efficient processes, and delivering high-quality outcomes in fast-paced environments. I bring a keen eye for detail, a collaborative spirit, and a passion for mentoring others to achieve operational excellence. I’m also an advocate for mental wellness and have spoken at a mental health seminar. I thrive on solving challenges, optimizing care navigation workflows, and ensuring HIPAA compliance in patient-facing processes. I enjoy turning complex problems into clear, actionable steps and helping colleagues grow.

Available to hire

Hi, I’m Emmery Charles Biaña a proactive Team Leader and Virtual Assistant with over six years in the BPO industry. I excel at guiding teams to peak performance, implementing efficient processes, and delivering high-quality outcomes in fast-paced environments. I bring a keen eye for detail, a collaborative spirit, and a passion for mentoring others to achieve operational excellence.

I’m also an advocate for mental wellness and have spoken at a mental health seminar. I thrive on solving challenges, optimizing care navigation workflows, and ensuring HIPAA compliance in patient-facing processes. I enjoy turning complex problems into clear, actionable steps and helping colleagues grow.

Skills

Leadership

Copywriting

Experience Level

Leadership

Expert

Copywriting

Intermediate

Language

English

Fluent

Tagalog

Beginner

Work Experience

Team Leader at Info Solutions

January 1, 2022 - December 31, 2023

Coached and mentored team members, oversaw daily operations, conducted quality audits, tracked KPIs such as accuracy, review speed, error rate, escalation frequency, and ensured alignment to community guidelines, legal regulations, and platform standards. Provided daily supervision, motivation, and support. Guided team members on judgment skills for borderline or complex content. Conducted regular audits and quality checks; provided constructive feedback to improve performance.

Virtual Assistant at Info Solutions

January 1, 2023 - December 31, 2025

Handled inbound calls; managed calendar, scheduling appointments, meetings, and reminders; email management; organizing inboxes; filtering spam; responding to client/customer inquiries; conducting online research and preparing reports; preparing and editing documents, presentations, and reports; providing feedback to internal teams on patient needs and operational enhancements to optimize care navigation workflows; ensuring HIPAA compliance.