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Hi, I’m a customer-focused support professional with hands-on experience in tech support, billing, and account management. I enjoy turning complex product details into clear, actionable guidance for customers and collaborating with teammates to improve processes. I'm tech-savvy, comfortable with tools like CRM platforms, Shopify, Einstein360, ACSR and I thrive in fast-paced environments where problem-solving and attention to detail matter.…Hi, I’m a customer-focused support professional with hands-on experience in tech support, billing, and account management. I enjoy turning complex product details into clear, actionable guidance for customers and collaborating with teammates to improve processes. I'm tech-savvy, comfortable with tools like CRM platforms, Shopify, Einstein360, ACSR and I thrive in fast-paced environments where problem-solving and attention to detail matter.

Kevin Tabora

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Hi, I’m a customer-focused support professional with hands-on experience in tech support, billing, and account management. I enjoy turning complex product details into clear, actionable guidance for customers and collaborating with teammates to improve processes. I'm tech-savvy, comfortable with tools like CRM platforms, Shopify, Einstein360, ACSR and I thrive in fast-paced environments where problem-solving and attention to detail matter.…Hi, I’m a customer-focused support professional with hands-on experience in tech support, billing, and account management. I enjoy turning complex product details into clear, actionable guidance for customers and collaborating with teammates to improve processes. I'm tech-savvy, comfortable with tools like CRM platforms, Shopify, Einstein360, ACSR and I thrive in fast-paced environments where problem-solving and attention to detail matter.

Available to hire

Hi, I’m a customer-focused support professional with hands-on experience in tech support, billing, and account management. I enjoy turning complex product details into clear, actionable guidance for customers and collaborating with teammates to improve processes.

I’m tech-savvy, comfortable with tools like CRM platforms, Shopify, Einstein360, ACSR and I thrive in fast-paced environments where problem-solving and attention to detail matter.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Pre Operator at New Holland Lingerie Garment Print

June 10, 2016 - February 15, 2017

Operated the heat-transfer printing process from paper to fabric; responsibilities included precise pattern cutting, fabric alignment, and supplying finished pieces to garment assembly sections.

Tech & Customer Service Representative at StarTek (Comcast)

September 2, 2020 - August 23, 2023

Provided billing support, customer service, product knowledge, troubleshooting, account management, and sales support; for Comcast(Xfinity) performed administrative and operational tasks to ensure smooth customer experience.

Tech & Customer Service Representative at Collective Solutions (Genmobile)

September 28, 2023 - January 22, 2024

I provided customer service, product knowledge, billing, troubleshooting, account management, and sales support; for Genmobile; it is a prepaid wireless service provider based in the United States, focused on low-cost plans and part of the DISH Wireless family of brands. performed administrative and operational tasks to ensure smooth customer experience.

Garment Print & Pre-Operator at New Holland Lingerie Garment

September 1, 2020 - August 1, 2023

Operated the heat-transfer printing process from paper to fabric; responsibilities included precise pattern cutting, fabric alignment, and supplying finished pieces to the garment assembly section.

Bilingual Customer Service Representative at Comcast

September 1, 2020 - August 1, 2023

Provided customer support via phone, email, and chat; proficient in using Einstein 360, CSR Tool, X-Ray Shopify and other customer support platforms; skilled in active listening and analytical problem-solving to identify root causes and provide accurate, long-term solutions.