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I am a remote-ready Operations and Customer Operations professional with hands-on experience supporting multi-branch, high-volume operations for international QSR brands, hotels, and US-based companies. I excel at coordinating procurement, managing data and reporting, handling client communications, and supporting executives in fast-paced environments. I am comfortable working with global teams, cloud-based systems, and US-standard workflows.…I am a remote-ready Operations and Customer Operations professional with hands-on experience supporting multi-branch, high-volume operations for international QSR brands, hotels, and US-based companies. I excel at coordinating procurement, managing data and reporting, handling client communications, and supporting executives in fast-paced environments. I am comfortable working with global teams, cloud-based systems, and US-standard workflows.

ABDULLAH AR RAFI

Project Manager, Production Manager, Content Producer, +2

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I am a remote-ready Operations and Customer Operations professional with hands-on experience supporting multi-branch, high-volume operations for international QSR brands, hotels, and US-based companies. I excel at coordinating procurement, managing data and reporting, handling client communications, and supporting executives in fast-paced environments. I am comfortable working with global teams, cloud-based systems, and US-standard workflows.…I am a remote-ready Operations and Customer Operations professional with hands-on experience supporting multi-branch, high-volume operations for international QSR brands, hotels, and US-based companies. I excel at coordinating procurement, managing data and reporting, handling client communications, and supporting executives in fast-paced environments. I am comfortable working with global teams, cloud-based systems, and US-standard workflows.

Available to hire

I am a remote-ready Operations and Customer Operations professional with hands-on experience supporting multi-branch, high-volume operations for international QSR brands, hotels, and US-based companies.

I excel at coordinating procurement, managing data and reporting, handling client communications, and supporting executives in fast-paced environments. I am comfortable working with global teams, cloud-based systems, and US-standard workflows.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Hindi

Beginner

Urdu

Beginner

Work Experience

Operations Executive | Customer Care Representative (CCR) at AgriCare Bangladesh

April 1, 2023 - September 30, 2024

Managed end-to-end purchase order operations for 20+ international restaurant chains, QSR brands and premium hotels, supporting 170+ branches nationwide. Coordinated high-volume, multi-branch procurement by aligning suppliers, warehouses, and distribution teams, ensuring on-time fulfillment and service continuity. Maintained pricing and quotation accuracy through daily and monthly updates of branch-wise and item-wise pricing databases. Supported operations of BDT 1-2 crore monthly turnover, ensuring documentation accuracy, audit readiness, and zero disruption in supply flow. Acted as primary CCR for branch managers, resolving escalations, discrepancies, and urgent operational issues. Assisted the CEO with HR coordination and recruitment screening and contributed to month-end audits and management reporting.

Executive (Probation) at Intelligent Image Management Inc

October 1, 2024 - December 31, 2024

Verified US real estate buyer and seller documents, ensuring compliance, completeness, and audit-ready accuracy. Supported escrow-based transaction workflows, identifying discrepancies through structured database and spreadsheet checks. Worked in a secure cloud-based VDI environment, handling high-risk documentation while consistently meeting turnaround and quality benchmarks.