System Administrator at University of Nairobi

Created configuration guides for deploying new desktops, laptops, and mobile devices. Set up user accounts, permissions, and passwords, and defined network policies and procedures. Investigated and resolved hardware, software, and network issues. Researched, recommended, configured, and supported hardware and software for multiple departments. Supported, configured, maintained, and upgraded customer networks and in-house servers. Installed and maintained firewalls to secure on-site and cloud-based hardware against unwanted intrusions. Automated repetitive administrative tasks to reduce required personnel and shorten work times.