I am a diligent, reliable and dynamic Executive PA/Administration Professional with an ability to learn fast, provide the utmost service, and develop strong bonds with those around me. My excellent communication and listening skills enable me to build and maintain strong relationships, not only internally but externally. I am adaptable, proactive, and focused on delivering high-quality support while navigating diverse teams and language barriers.

Jenna Anne Douglas

I am a diligent, reliable and dynamic Executive PA/Administration Professional with an ability to learn fast, provide the utmost service, and develop strong bonds with those around me. My excellent communication and listening skills enable me to build and maintain strong relationships, not only internally but externally. I am adaptable, proactive, and focused on delivering high-quality support while navigating diverse teams and language barriers.

Available to hire

I am a diligent, reliable and dynamic Executive PA/Administration Professional with an ability to learn fast, provide the utmost service, and develop strong bonds with those around me.
My excellent communication and listening skills enable me to build and maintain strong relationships, not only internally but externally. I am adaptable, proactive, and focused on delivering high-quality support while navigating diverse teams and language barriers.

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Language

English
Fluent

Work Experience

HR & Project Administrator at Mindtools
February 1, 2025 - June 1, 2025
Organised biannual off-site event; supported C-suite during a fast-paced international acquisition; duties included meeting coordination, minute-taking, action tracking, and circulation of papers; assisted intranet restructuring and drafting international contracts; onboarding/offboarding of employees.
Executive Assistant at PwC
April 1, 2023 - April 1, 2024
Managed complex diaries for eight stakeholders; built stakeholder relationships; coordinated global travel; delivered end-to-end event logistics; processed expenses and invoices; minutes and action tracking; drafted communications; supported graduate recruitment and social media campaigns.
PMO Administrator at NFU Mutual
April 1, 2022 - March 1, 2023
Onboarded/offboarded programme members with equipment and induction; managed PMO inbox; maintained a compliant programme register; coordinated meetings and logistics; minute-taking, action tracking, and event planning; supported office management and reporting.
Executive PA/Business Support Manager at Centurion Alba Consulting Ltd
February 1, 2021 - March 1, 2022
Managed MD’s diary and appointments; coordinated complex national and international travel; recorded meeting minutes; supported Board documentation and communication; assisted in client project management and proofreading; maintained confidentiality and professionalism.
Executive PA to the CEO at NKD International Limited
September 1, 2020 - February 1, 2021
Managed CEO diary, meetings, travel, events and expenses; took Board minutes and prepared professional documentation; improved operational processes; HR tasks; managed databases (Asana, Slack, Monday.com).
PA to the CEO/Finance Administrator at Dynamic Earth
February 1, 2020 - September 1, 2020
Provided daily admin support; managed calls, enquiries and travel; liaison between CEO and Board; coordinated meetings and catering; drafted reports; handled insurance information requests; supported reconciliations and card transactions.
Executive Assistant at Service Stream
January 1, 2019 - December 1, 2019
Supported Executive General Manager; organized quarterly leadership events; prepared reports and presentations; coordinated international travel; managed office operations, events, and facilities.
Administrative Assistant at Service Stream
May 1, 2018 - December 1, 2018
General administrative support and office management for Melbourne team; duties included filing, data entry and scheduling.
Bank Administrator/ Advisor at Lloyds Banking Group
November 1, 2017 - April 1, 2018
Onboarded/offboarded staff; managed diaries and expenses; improved operational processes; HR tasks; database and platform management (Asana, Slack, Monday.com).
Brand Manager at Oui Group
April 1, 2016 - August 1, 2017
Brand management responsibilities across portfolio; supported product launches and marketing campaigns.
Administration Officer & Receptionist at House of Fraser
March 1, 2014 - March 1, 2016
Administration duties, front-desk reception, scheduling and records maintenance.
English Teacher at Various locations (Hong Kong, Argentina, Seoul, Thailand & Australia)
January 1, 2011 - December 31, 2013
English language instruction across multiple schools and partner organizations; curriculum delivery and student assessment.
English Teacher at Various locations
October 1, 2015 - March 1, 2016
English language instruction in international settings.
Tourist Officer at Visit Scotland
January 1, 2009 - January 1, 2011
Promoted regional tourism and provided visitor information services in Stonehaven.

Education

Master of Arts in Social Policy and Sociology, Honours Level Distinction 2:1 at University of Edinburgh
January 11, 2030 - February 8, 2026
Certificate in Teaching English as an Additional Language (CELTA) at University of Cambridge
January 11, 2030 - February 8, 2026
Yoga Teacher Certification (200 hours) at Bhakti Yoga School, Cusco, Peru
January 11, 2030 - February 8, 2026

Qualifications

CELTA Certificate
January 11, 2030 - February 8, 2026
Yoga Teacher Certification (200 hours)
January 11, 2030 - February 8, 2026

Industry Experience

Healthcare, Education, Professional Services, Media & Entertainment, Other