Personal Assistant at Telkomsel Indonesia

Provided direct administrative and personal support to senior staff; managed calendars, schedules and daily priorities; coordinated professional communications; organized documentation and supported project planning; acted as liaison between departments; tracked tasks and deadlines while maintaining discretion and professionalism.

Liaison Officer (LO) / Events Coordinator at PT Konser Digital Indonesia

Served as primary liaison for talents and production teams during live events; set and managed talent schedules; coordinated artist logistics and on-site requirements; supported venue design and event layout; created detailed event maps and collaborated with creative, technical and operations teams to ensure seamless delivery.

Guest Relations Manager at Stark Hotel

Managed guest relations operations for international clients; oversaw VIP arrivals, special requests and complaints; planned and supervised events and liaised across departments to ensure a seamless guest experience; identified gaps in guest services and implemented improvements; trained junior staff and acted as main point of contact with discretion and professionalism.

Multiskilled Team Member at Travelodge Manchester

Supported daily hotel operations across reception, café/bar and supervisory duties; handled high-volume inquiries and bookings; resolved complaints professionally and coordinated requests between departments; assisted with scheduling, reporting and operational support; demonstrated adaptability and multi-tasking in busy environments.

Multiskilled Team Member at Travelodge Manchester

Return to front desk operations; continued to support guest services and travel customers; maintained high service standards across reception, café/bar and supervisory duties; managed guest requests and collaborated with departments to ensure smooth service delivery.

Receptionist at Crowne Plaza – Liverpool

Managed front desk operations for international clients; welcomed VIP guests, handled special requests and complaints; planned and supervised events; liaised across departments (Front Office, F&B, Housekeeping, Activities) to ensure seamless guest experiences; identified service gaps and trained junior staff; main point of contact for guests with discretion and professionalism.

Cabin Crew at Ryanair

Delivered customer service in safety-critical, fast-paced environments; trained in emergency procedures, first aid and conflict management; developed strong teamwork and situational awareness.

Guest Relations Manager at Stark Hotel, Bali

Managed full guest relations operations for international clients; Oversaw VIP arrivals, special requests, complaints, and personalised itineraries; Planned, set up, and supervised events, ensuring smooth coordination from start to finish; Liaised across departments (Front Office, F&B, Housekeeping, Activities) to ensure seamless experiences; Identified gaps in guest service and implemented improvements, increasing satisfaction and repeat bookings; Trained junior staff on communication, service standards, and problem resolution; Acted as the main point of contact for guests, demonstrating discretion and professionalism