Work Experience
Technical Implementation Specialist at Tru evo Technologies
August 1, 2022 - PresentSupporting new and existing merchants/partners with seamless integration into Tru evo platforms. Ensuring customers successfully connect to platforms and begin processing transactions. Monitoring transaction processing protocols to safeguard compliance with scheme guidelines and optimize acceptance rates. Identifying and resolving technical issues, escalating to development teams when necessary to prevent disruption and maintain compliance. Conducting UAT for new payment solutions/products.
Senior Customer Service Agent at Truly Experiences LTD
July 1, 2017 - November 1, 2021Delivered timely responses to customer inquiries across email, live chat, phone, and social media. Identified common problems and escalated them to management, along with possible suggestions for improvement, where possible. Collected and shared customer feedback with cross-functional teams to enhance products and services. Used consultative techniques to understand customer needs and make strategic referrals to business partners. Developed and implemented strategies that boosted customer satisfaction scores and supported company objectives.
Education
Qualifications
Industry Experience
Software & Internet, Financial Services, Professional Services, Media & Entertainment
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