2-paragraph first-person bio, friendly tone

Fernanda Anggraita

2-paragraph first-person bio, friendly tone

Available to hire

2-paragraph first-person bio, friendly tone

Language

Indonesian
Fluent
English
Advanced
Japanese
Advanced

Work Experience

Operations Team Leader at Gear Inc.
December 1, 2024 - December 1, 2025
Led operations team and managed trust & safety guidelines; moderated live streaming gaming and e-commerce content in compliance with platform policies, safety standards, and community guidelines; consistently meeting KPIs for productivity, accuracy, and turnaround time in a high-volume environment; supported guideline development and quality improvement initiatives by identifying recurring issues, providing actionable insights, and collaborating with operations and supervisory teams to improve moderation consistency and quality performance.
Trust & Safety Associate (Content Moderator) at Gear Inc.
December 1, 2024 - December 1, 2025
Moderated live streaming gaming and e-commerce content in compliance with platform policies, safety standards, and community guidelines, consistently meeting the KPIs for productivity, accuracy, and turnaround time in a high-volume environment. Supported guideline development and quality improvement initiatives by identifying recurring issues, providing actionable insights, and collaborating with operations and supervisory teams to improve moderation consistency and quality performance.
Quality Assurance Audio Annotator at AppenSTA / Appen Indonesia ASR Audio Transcription Project
September 1, 2023 - October 1, 2023
Performed quality assurance on transcription annotations to ensure accuracy, consistency, and guideline compliance.
Search Engine Evaluator (Independent - Remote) at Appen
October 1, 2023 - January 1, 2024
Responsible for completing HITs by providing quick and accurate judgments across activities including image and video annotation, document classification, search evaluation, sentiment analysis, and light product testing, while maintaining quality and consistency standards.
Trust & Safety Associate (Content Moderator) at WS Teknologi
August 1, 2021 - October 1, 2022
Ensured the safety, legal compliance, and accuracy of seller-generated content and verified seller identities and ID authentication to protect platform integrity. Supported improvements to e-commerce content management strategies by maintaining consistent standards and contributing to policy and process enhancements.

Education

Bachelor of Arts in Indonesian Language and Literature at Airlangga University
September 1, 2016 - August 1, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Gaming, Media & Entertainment, Software & Internet