Operations Team Leader at Gear Inc.

Led operations team and managed trust & safety guidelines; moderated live streaming gaming and e-commerce content in compliance with platform policies, safety standards, and community guidelines; consistently meeting KPIs for productivity, accuracy, and turnaround time in a high-volume environment; supported guideline development and quality improvement initiatives by identifying recurring issues, providing actionable insights, and collaborating with operations and supervisory teams to improve moderation consistency and quality performance.

Trust & Safety Associate (Content Moderator) at Gear Inc.

Moderated live streaming gaming and e-commerce content in compliance with platform policies, safety standards, and community guidelines, consistently meeting the KPIs for productivity, accuracy, and turnaround time in a high-volume environment. Supported guideline development and quality improvement initiatives by identifying recurring issues, providing actionable insights, and collaborating with operations and supervisory teams to improve moderation consistency and quality performance.

Quality Assurance Audio Annotator at AppenSTA / Appen Indonesia ASR Audio Transcription Project

Performed quality assurance on transcription annotations to ensure accuracy, consistency, and guideline compliance.

Search Engine Evaluator (Independent - Remote) at Appen

Responsible for completing HITs by providing quick and accurate judgments across activities including image and video annotation, document classification, search evaluation, sentiment analysis, and light product testing, while maintaining quality and consistency standards.