Led in-person consultations for high-value wedding bookings, understood client goals, budgets, and timelines; guided couples through package options and pricing; coordinated with multiple decision-makers to progress bookings; advised on on-the-day experience including menus, drinks packages, and service timing to ensure smooth operations.

Duty Manager at The Red Lion

January 1, 2024 - January 1, 2025

Managed on-shift sales performance and customer experience in a high-volume restaurant; resolved service and operational issues in real time to protect revenue, maintain service standards, and reduce drop-off; led teams during service to support confident selling and escalation handling.

Manager at The White Hart Inn

January 1, 2022 - January 1, 2024

Managed and developed a team of 12+ to drive sales performance, upselling, and consistent customer engagement; oversaw 200+ weekly bookings and 50+ inbound enquiries; used customer feedback and performance insight to improve selling behaviour and drive repeat business.

Design Assistant at The Sequence Agency

January 1, 2020 - January 1, 2020

Supported client acquisition efforts by translating audience research into campaign messaging, value propositions, and sales narratives; conducted market segmentation and competitive analysis to improve positioning across retail, design and tech accounts; co-developed 40+ slide pitch decks and proposals; produced cross-platform digital marketing content to increase brand reach and engagement.