Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a data-driven operations and analytics professional with 8+ years of experience delivering reporting, KPI frameworks, dashboard automation, and service analytics across large enterprise environments. I have thrived in both Agile and Waterfall delivery models, collaborating with cross-functional stakeholders to translate complex business requirements into actionable insights. I have supported global programs for Deloitte, Reliance, FrieslandCampina, and Kotak Mahindra Bank, transforming large datasets into insights that improved service stability and operational performance. I am proficient in Power BI and Tableau, building executive dashboards and governance scorecards that enhance reporting transparency and reduce manual effort. I enjoy turning data into decision-ready insights, driving continuous improvement, incident and service management, and proactive monitoring to sustain high service availability.…I am a data-driven operations and analytics professional with 8+ years of experience delivering reporting, KPI frameworks, dashboard automation, and service analytics across large enterprise environments. I have thrived in both Agile and Waterfall delivery models, collaborating with cross-functional stakeholders to translate complex business requirements into actionable insights. I have supported global programs for Deloitte, Reliance, FrieslandCampina, and Kotak Mahindra Bank, transforming large datasets into insights that improved service stability and operational performance. I am proficient in Power BI and Tableau, building executive dashboards and governance scorecards that enhance reporting transparency and reduce manual effort. I enjoy turning data into decision-ready insights, driving continuous improvement, incident and service management, and proactive monitoring to sustain high service availability.

Shanmuga Priya Nagesh

Data Scientist, Project Manager, Data Analyst, +1





I am a data-driven operations and analytics professional with 8+ years of experience delivering reporting, KPI frameworks, dashboard automation, and service analytics across large enterprise environments. I have thrived in both Agile and Waterfall delivery models, collaborating with cross-functional stakeholders to translate complex business requirements into actionable insights. I have supported global programs for Deloitte, Reliance, FrieslandCampina, and Kotak Mahindra Bank, transforming large datasets into insights that improved service stability and operational performance. I am proficient in Power BI and Tableau, building executive dashboards and governance scorecards that enhance reporting transparency and reduce manual effort. I enjoy turning data into decision-ready insights, driving continuous improvement, incident and service management, and proactive monitoring to sustain high service availability.…I am a data-driven operations and analytics professional with 8+ years of experience delivering reporting, KPI frameworks, dashboard automation, and service analytics across large enterprise environments. I have thrived in both Agile and Waterfall delivery models, collaborating with cross-functional stakeholders to translate complex business requirements into actionable insights. I have supported global programs for Deloitte, Reliance, FrieslandCampina, and Kotak Mahindra Bank, transforming large datasets into insights that improved service stability and operational performance. I am proficient in Power BI and Tableau, building executive dashboards and governance scorecards that enhance reporting transparency and reduce manual effort. I enjoy turning data into decision-ready insights, driving continuous improvement, incident and service management, and proactive monitoring to sustain high service availability.

Available to hire

I am a data-driven operations and analytics professional with 8+ years of experience delivering reporting, KPI frameworks, dashboard automation, and service analytics across large enterprise environments. I have thrived in both Agile and Waterfall delivery models, collaborating with cross-functional stakeholders to translate complex business requirements into actionable insights. I have supported global programs for Deloitte, Reliance, FrieslandCampina, and Kotak Mahindra Bank, transforming large datasets into insights that improved service stability and operational performance.

I am proficient in Power BI and Tableau, building executive dashboards and governance scorecards that enhance reporting transparency and reduce manual effort. I enjoy turning data into decision-ready insights, driving continuous improvement, incident and service management, and proactive monitoring to sustain high service availability.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Project Lead, Program Operations & Data Analytics at Wipro Ltd

August 1, 2022 - August 1, 2025

Built automated Power BI and ServiceNow dashboards, reducing manual reporting by 60% and improving data accuracy. Conducted SLA analysis, trend reporting, and RCA, contributing to a 25% reduction in critical incidents and 99.9% service availability. Developed KPI frameworks and governance scorecards for executive reviews and strategic programs. Analysed operational data to identify risks, performance gaps, and improvement opportunities. Led a team of 175+ members, establishing reporting standards and data-driven practices. Supported Executive Steering Committee with insights, forecasts, and performance summaries. Collaborated with global clients including Deloitte, Reliance, FrieslandCampina, and Kotak Mahindra Bank on service governance and analytics initiatives.

Executive, HR & Admin at TVS Emerald Haven Realty Ltd

August 1, 2021 - February 1, 2022

Analyzed workflow performance and service metrics to improve turnaround times and operational accuracy. Built dashboards and trackers to support leadership visibility and decision-making. Standardized documentation and compliance reporting across HR and administrative functions. Coordinated cross-functional requests and ensured timely resolution through structured tracking and reporting.

Senior HR Administrator at MARS Global Solutions

June 1, 2018 - June 1, 2021

Managed operational data with a strong focus on accuracy, SLA compliance, and service quality. Conducted gap analysis and implemented workflow improvements that reduced rework. Prepared operational reports and dashboards for leadership reviews. Supported system enhancements by validating data, updating documentation, and enabling knowledge transfer.

Senior Client Partner at ACCESS Healthcare

July 1, 2016 - June 1, 2018

Performed service performance analysis and reporting to resolve client issues and improve outcomes. Identified trends and recommended improvements to enhance customer experience. Coached team members on data-driven service quality practices. Acted as a primary point of contact for client escalations, ensuring timely resolution and communication.