Hello! I'm an experienced customer support professional with strong skills in active listening, conflict resolution, and CRM software utilization. I've shown the ability to multitask and adapt quickly while maintaining customer empathy and patience to improve satisfaction. I'm eager to contribute to team success and drive continuous improvement through effective communication and problem-solving.

Aurėja Puškoriūtė

Hello! I'm an experienced customer support professional with strong skills in active listening, conflict resolution, and CRM software utilization. I've shown the ability to multitask and adapt quickly while maintaining customer empathy and patience to improve satisfaction. I'm eager to contribute to team success and drive continuous improvement through effective communication and problem-solving.

Available to hire

Hello! I’m an experienced customer support professional with strong skills in active listening, conflict resolution, and CRM software utilization.

I’ve shown the ability to multitask and adapt quickly while maintaining customer empathy and patience to improve satisfaction. I’m eager to contribute to team success and drive continuous improvement through effective communication and problem-solving.

See more

Experience Level

Expert

Language

Lithuanian
Fluent
English
Fluent

Work Experience

Warehouse Personnel at ZARA
September 20, 2023 - November 20, 2023
Organizing and arranging the storage space according to provided guidelines, unpacking and inspecting new shop items. Multitasking and quick thinking through various situations and given tasks. Monitored incoming stock accuracy to prevent discrepancies and ensure fast order fulfillment.
Customer Service Associate at Shift4 Payments Lithuania
November 20, 2023 - November 20, 2025
Auditing services. Free use of Salesforce CRM System and the Word Packet (PPT, Excel, etc.). International (America, East Europe) Customer Support via phone, chat and email. Client Account Management. Mentoring of new colleagues. Sales Experience. International Transaction Management.
Pre-Post Sales Support at CoinPal.io
November 20, 2025 - December 20, 2025
International (Asia, Europe) Sales Management. Customer Support via live chat and email. Crypto currency transaction tracking and management.

Education

Secondary Education at Vilniaus Salomėjos Neries Gimnazija
September 1, 2019 - June 1, 2022
Bachelor's Degree at SMK College of Applied Sciences
September 1, 2024 - January 1, 2028

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Retail, Software & Internet

Experience Level

Expert