I’m a digital storyteller who loves turning everyday moments into engaging content. Whether I’m writing, editing, cooking something unexpected, or building a narrative around culture and creativity, I’m always looking for ways to connect with people in a real, human way. I enjoy blending personality with purpose, making content that feels relatable, polished, and easy to enjoy across platforms. Over the years, I’ve developed a strong eye for detail and a voice that balances warmth with clarity. I’m driven by curiosity, collaboration, and a genuine love for storytelling—from social media and branding to personal projects that spark conversation. At the end of the day, I’m someone who shows up with creativity, humour, and heart, always ready to make something meaningful (and maybe a little fun) along the way.

Shane Haniff

I’m a digital storyteller who loves turning everyday moments into engaging content. Whether I’m writing, editing, cooking something unexpected, or building a narrative around culture and creativity, I’m always looking for ways to connect with people in a real, human way. I enjoy blending personality with purpose, making content that feels relatable, polished, and easy to enjoy across platforms. Over the years, I’ve developed a strong eye for detail and a voice that balances warmth with clarity. I’m driven by curiosity, collaboration, and a genuine love for storytelling—from social media and branding to personal projects that spark conversation. At the end of the day, I’m someone who shows up with creativity, humour, and heart, always ready to make something meaningful (and maybe a little fun) along the way.

Available to hire

I’m a digital storyteller who loves turning everyday moments into engaging content. Whether I’m writing, editing, cooking something unexpected, or building a narrative around culture and creativity, I’m always looking for ways to connect with people in a real, human way. I enjoy blending personality with purpose, making content that feels relatable, polished, and easy to enjoy across platforms.

Over the years, I’ve developed a strong eye for detail and a voice that balances warmth with clarity. I’m driven by curiosity, collaboration, and a genuine love for storytelling—from social media and branding to personal projects that spark conversation. At the end of the day, I’m someone who shows up with creativity, humour, and heart, always ready to make something meaningful (and maybe a little fun) along the way.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more

Language

English
Fluent

Work Experience

Customer Service Representative at ServiceTitan
January 1, 2024 - Present
Provided high-volume phone and written support for plumbing, HVAC, and roofing businesses. Resolved account, billing, and workflow issues while maintaining strong customer satisfaction scores. Met performance metrics for handle time, quality, and responsiveness. Escalated complex issues appropriately while maintaining ownership of cases.
Concierge / Customer Support at Massage Inc.
December 1, 2017 - June 1, 2019
Served as primary call center-style contact between clients and therapists for a mobile wellness app. Handled bookings, cancellations, and service issues via phone, SMS, and email. De-escalated upset customers through calm, solution-focused conversations. Retained customers by offering promotions, credits, and rebooking options. Maintained accurate CRM records and communication logs.
Market Research Interviewer at Canadian Viewpoint
January 1, 2022 - December 31, 2023
Conducted structured in-bound and outbound interviews with households and businesses. Built rapport quickly while following scripts, compliance, and quality standards. Selected for advanced projects based on communication quality and consistency.
Writer at Kindling Media (Remote)
January 1, 2022 - December 31, 2023
Researched and wrote articles while meeting deadlines and editorial requirements. Wrote for remote publication; followed scripts, compliance, and quality standards.
National Volunteer Coordinator at Mood Disorders Society of Canada
January 1, 2024 - Present
Recruited and supported volunteers nationwide through consistent communication. Coordinated engagement strategies and event support.
Chair at Defeat Depression
January 1, 2023 - Present
Led planning of the annual Walk and Talk for Mental Health. Managed volunteers, meetings, and community partnerships.

Education

Business Administration at Seneca College
January 11, 2030 - February 10, 2026
Music Business at Trebas Institute
January 11, 2030 - February 10, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Non-Profit Organization, Professional Services

Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more