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Hi there! I'm Fiona Ho, a bilingual operations and office administrator based in Richmond, BC, with a track record of streamlining processes, managing vendor relationships, and ensuring accurate financial reporting in fast-paced environments. I’m known for discretion with confidential data, helping cross-functional teams stay organized, and delivering personalized service to VIP and international clients. I enjoy coordinating travel, events, and backend operations, and I’m always looking for ways to improve workflows and contribute to a positive, efficient work culture.…Hi there! I'm Fiona Ho, a bilingual operations and office administrator based in Richmond, BC, with a track record of streamlining processes, managing vendor relationships, and ensuring accurate financial reporting in fast-paced environments. I’m known for discretion with confidential data, helping cross-functional teams stay organized, and delivering personalized service to VIP and international clients. I enjoy coordinating travel, events, and backend operations, and I’m always looking for ways to improve workflows and contribute to a positive, efficient work culture.

Fiona Yi-Shyuan Ho

Copywriter, Content Creator, Graphic Designer, +2

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Hi there! I'm Fiona Ho, a bilingual operations and office administrator based in Richmond, BC, with a track record of streamlining processes, managing vendor relationships, and ensuring accurate financial reporting in fast-paced environments. I’m known for discretion with confidential data, helping cross-functional teams stay organized, and delivering personalized service to VIP and international clients. I enjoy coordinating travel, events, and backend operations, and I’m always looking for ways to improve workflows and contribute to a positive, efficient work culture.…Hi there! I'm Fiona Ho, a bilingual operations and office administrator based in Richmond, BC, with a track record of streamlining processes, managing vendor relationships, and ensuring accurate financial reporting in fast-paced environments. I’m known for discretion with confidential data, helping cross-functional teams stay organized, and delivering personalized service to VIP and international clients. I enjoy coordinating travel, events, and backend operations, and I’m always looking for ways to improve workflows and contribute to a positive, efficient work culture.

Available to hire

Hi there! I’m Fiona Ho, a bilingual operations and office administrator based in Richmond, BC, with a track record of streamlining processes, managing vendor relationships, and ensuring accurate financial reporting in fast-paced environments. I’m known for discretion with confidential data, helping cross-functional teams stay organized, and delivering personalized service to VIP and international clients.

I enjoy coordinating travel, events, and backend operations, and I’m always looking for ways to improve workflows and contribute to a positive, efficient work culture.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Operations Office Administrator at Avolta (YVR Airport)

November 1, 2022 - Present

Streamlined administrative and operational functions for the corporate office, supporting Duty Free and Duty Paid retail divisions within a high-volume airport; managed vendor relationships and budgets, reconciled financial documentation, supported internal audits, and handled confidential client data. Assisted with post-sale refunds and VIP client service, and supported annual inventory counts.

Sales Associate (High End Liquor) at Dufry Vancouver (YVR Airport)

September 1, 2022 - November 1, 2022

Provided personalized sales consultations to international clients, managed inventory flow, processed high-value transactions, and ensured compliant POS operations.

Spa Receptionist at Flow Thai Massage and Spa

November 1, 2020 - March 1, 2022

Oversaw front desk operations, appointment scheduling, payment processing, and daily reporting; provided bilingual service, trained new team members, and generated operation reports for performance tracking.

Sales Associate (Luxury Department) at World Duty Free Group (YVR Airport)

January 1, 2019 - June 1, 2020

Offered premium retail experiences to international clients and maintained high standards of visual merchandising and customer service.