Renee Rose Del Rosario

Project Manager at Performance Golf

Led end-to-end project management for the Marketing Creative Team; served as the primary point of contact for incoming creative requests, briefs, performance-driven updates, and ad priorities for editors, copywriters, and production. Built and optimized cross-platform workflows (Asana, ClickUp, Monday.com, Notion) and maintained CRM/operational tools (Salesforce, HubSpot, CheckoutChamp, JIRA). Automated Airtable bases to enable high-fidelity reporting, improved visibility, and data-driven decisions across the ads department. Collaborated with Production, Organic/Social, Scripting, Media Buying, Talent/Actors, and Leadership; oversaw post-production workflows with Motion, Iconik, and Dropbox; produced weekly/monthly performance reports via advanced Excel/Sheets macros and dashboards. Partnered with Media Buyers to prioritize asset production by revenue impact and funnel health; implemented naming conventions, QA workflows, and asset-tracking; planned large projects and managed resource

Team Manager at Cognizant

Led a team of 16–32 content moderators; coached, performed QA reviews, and developed structured improvement plans. Facilitated client/quality manager/training syncs to align KPIs and priorities. Built advanced KPI reporting in Excel/Sheets with macros; developed Airtable databases/dashboards; coordinated cross-functional workflows across Media Buying, Production, Organic, Scripting, and Talent; authored SOPs and training materials; contributed to on-call escalation responses and performance improvements.

Vendor Specialist at Cognizant

Coordinated across vendor teams, policy units, and cross-functional partners to maintain smooth daily operations. Responded to high-priority escalations, analyzed edge cases, and communicated workflow/tooling updates to global partners. Updated documentation, knowledge bases, and training materials; supported process improvements by identifying negative trends and implementing corrective actions.

Team Leader at Cognizant

Supervised a team of 16–32 content moderators, delivering coaching, QA audits, and targeted development plans. Managed daily operations, SLA tracking, and performance metrics; presented performance insights to clients; optimized workflows and identified training gaps; built strong team relations and effective escalation handling.

Process Trainer at Cognizant

Delivered classroom and e-learning training for new hires and cross-trained staff; created calibration assessments, knowledge modules, and evaluations. Developed training materials, reports, and dashboards for leadership and clients; ensured long-term knowledge retention and performance consistency; provided subject-matter expertise across offerings.

Quality Analyst at Cognizant

Conducted weekly QA audits and coaching for content moderators; identified process gaps and recommended improvements; supported training teams with product updates and complex case guidance; monitored quality trends and reported findings to leadership and clients.