Available to hire
I am an avid sports photographer who enjoys all types of team sports and collaborates with multiple newswire distributors. Taking portraits and landscapes is a passion of mine, and I have extensive experience delivering high-quality images under tight timelines.
I have covered many international sporting events for Getty Images, Agence France-Presse, ICON Sportswire, Associated Press, and JA Master Events that included MLS, NHL, NFL,MLR, MLC, ICC Cricket World Cup, Miami Open Tennis, Miami F1, FIFA Club World Cup and numerous international soccer matches.
Experience Level
Expert
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Intermediate
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Intermediate
Language
English
Fluent
Work Experience
Senior Supervisor Call Center System
June 1, 2022 - PresentQuality control and monitoring KPIs, software proficiency, troubleshooting, assisting representatives with coaching and providing workflow updates. Key member of escalation procedures handling problematic clients and accounts. Supervisory duties including escalations and training staff. Also handling employee payroll.
Senior Supervisor Centers Plan for Healthy Living
March 1, 2019 - June 1, 2022Quality control and monitoring KPIs, software proficiency, troubleshooting, assisting Representatives with coaching and providing workflow updates. Key member of the escalation procedures handling problematic clients and accounts. Supervisory duties including escalations and training staff.
Freelance Photographer
June 1, 2018 - PresentAssignments coverage for NEWSWIRE OUTLETS (Getty Images, Associated Press, Agence France Presse, Icon Sportswire, American Presswire, ZUMA PRESS) upon request. Events covered for MLB, NFL, MLS, NBA, US OPEN TENNIS, FIFA World Club, F1 Miami. Transmitting images live using software including Photomechanic, Photoshop, and Lightroom.
Client Services Rep Level II at Clearent LLC
January 1, 2017 - January 1, 2018Responsibilities included training staff, software proficient, troubleshooting, assisting Sales Representatives with programming, statement enquiries, notation of all merchant accounts, mobile processing training, and working with up to date POS systems. Utilizing Salesforce for work needs. Key member of the escalation procedures handling problematic clients and accounts. Supervisory duties including escalations and training staff.
Merchant Activation Level II at Payment Alliance International
August 1, 2011 - January 1, 2017Responsibilities included training staff, working with software, notation of all merchant accounts, troubleshooting, assisting Sales Representatives with programming, statement enquiries, and up to date POS systems.
Technical Support Rep/Escalations/Merchant Activation/Team Lead at First Data
August 1, 2007 - August 1, 2011Assisting customers and ISO representatives with all types of POS processing hardware/software enquiries and troubleshooting. Working with company software for assistance and correct information as well as accurately notating all customer accounts. Proficient in Microsoft Outlook, Word, and Excel. Creating file builds for multiple credit card terminals. Team lead/supervisor duties including managing over departmental 40 staff.
Freelance Photographer at Britpics Photography
June 1, 2007 - PresentAssignment coverage for newswire outlets (Getty Images, Associated Press, Agence France Presse, Icon Sportswire, American Presswire, ZUMA PRESS). Events covered for MLB, NFL, MLS, NBA, US Open Tennis, FIFA World Club, F1 Miami. Transmitting images live using software including Photomechanic, Photoshop, and Lightroom. Lead photographer for JA Master events covering international soccer matches for Honduras, Venezuela, Canada and Guatemala national teams.
Supervisor at Centers Plan for Healthy Living
March 1, 2019 - June 1, 2022Quality control and monitoring Key Performance Indicators (KPI), software proficient, troubleshooting, assisting Representatives with coaching and providing workflow updates. Key member of the escalation procedures handling problematic clients and accounts. Supervisory duties including escalations and training staff.
Client Services Rep Level II, Supervisor at Clearent LLC
January 1, 2017 - January 1, 2018Responsibilities included training staff, software proficient, troubleshooting, assisting Sales Representatives with programming, statement enquiries, notation of all merchant accounts, mobile processing training, and working with up-to-date POS systems. Utilizing Salesforce for work needs. Key member of the escalation procedures handling problematic clients and accounts. Supervisory duties including escalations and training staff.
Technical Support Rep / Escalations / Merchant Activation / Team Lead at First Data
August 1, 2007 - August 1, 2011Assisting customers and ISO representatives with all types of POS processing hardware/software enquiries and troubleshooting. Working with company software for assistance and correct information as well as accurately notating all customer accounts. Team lead/supervisor duties including managing over departmental 40 staff.
Senior Supervisor - Call Center System
June 1, 2022 - PresentQuality control and monitoring Key Performance Indicators (KPI); software proficient, troubleshooting, assisting representatives with coaching and providing workflow updates. Key member of escalation procedures handling problematic clients and accounts. Supervisory duties including escalations and training staff. Also handling employee payroll.
Education
A Levels at Croydon College of Further Education, London, UK
January 11, 2030 - February 11, 2026A Level / GCSE in Math, English, Business Studies/Management, Design Technology, Biology, Chemistry, History at Croydon College of Further Education, London, UK
January 11, 2030 - February 11, 2026A Levels in Math, English, Business Studies/Management, Design/Technology, Biology, Chemistry, History at Croydon College of Further Education, London, UK
January 11, 2030 - February 11, 2026GCSEs in Math, English, Business Studies/Management, Design/Technology, Biology, Chemistry, History at Croydon College of Further Education, London, UK
January 11, 2030 - February 11, 2026Qualifications
EPT 1984
January 1, 1984 - February 11, 2026A Level - Maths
January 11, 2030 - February 11, 2026A Level - English
January 11, 2030 - February 11, 2026A Level - Business Studies/Management
January 11, 2030 - February 11, 2026A Level - Design / Technology
January 11, 2030 - February 11, 2026A Level - Biology
January 11, 2030 - February 11, 2026A Level - Chemistry
January 11, 2030 - February 11, 2026A Level - History
January 11, 2030 - February 11, 2026Industry Experience
Professional Services, Media & Entertainment, Software & Internet, Financial Services, Retail, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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