Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Sarah Amelia Boyle, a client support, operations, and technical support professional with 15+ years of experience in customer-facing roles across automotive, logistics, and software support environments. I’m known for clear communication, practical problem-solving, and staying calm in time-sensitive situations as I guide clients through complex processes. I’m also the owner of Sarah Amelia Studios, where I manage client onboarding, contracts, scheduling, and branding photography. By blending organizational efficiency, technical know-how, and people skills, I help clients elevate their operations and deliver outstanding service while keeping creative projects on track.…Hi, I'm Sarah Amelia Boyle, a client support, operations, and technical support professional with 15+ years of experience in customer-facing roles across automotive, logistics, and software support environments. I’m known for clear communication, practical problem-solving, and staying calm in time-sensitive situations as I guide clients through complex processes. I’m also the owner of Sarah Amelia Studios, where I manage client onboarding, contracts, scheduling, and branding photography. By blending organizational efficiency, technical know-how, and people skills, I help clients elevate their operations and deliver outstanding service while keeping creative projects on track.

Sarah Amelia Boyle





Hi, I'm Sarah Amelia Boyle, a client support, operations, and technical support professional with 15+ years of experience in customer-facing roles across automotive, logistics, and software support environments. I’m known for clear communication, practical problem-solving, and staying calm in time-sensitive situations as I guide clients through complex processes. I’m also the owner of Sarah Amelia Studios, where I manage client onboarding, contracts, scheduling, and branding photography. By blending organizational efficiency, technical know-how, and people skills, I help clients elevate their operations and deliver outstanding service while keeping creative projects on track.…Hi, I'm Sarah Amelia Boyle, a client support, operations, and technical support professional with 15+ years of experience in customer-facing roles across automotive, logistics, and software support environments. I’m known for clear communication, practical problem-solving, and staying calm in time-sensitive situations as I guide clients through complex processes. I’m also the owner of Sarah Amelia Studios, where I manage client onboarding, contracts, scheduling, and branding photography. By blending organizational efficiency, technical know-how, and people skills, I help clients elevate their operations and deliver outstanding service while keeping creative projects on track.

Available to hire

Hi, I’m Sarah Amelia Boyle, a client support, operations, and technical support professional with 15+ years of experience in customer-facing roles across automotive, logistics, and software support environments. I’m known for clear communication, practical problem-solving, and staying calm in time-sensitive situations as I guide clients through complex processes.

I’m also the owner of Sarah Amelia Studios, where I manage client onboarding, contracts, scheduling, and branding photography. By blending organizational efficiency, technical know-how, and people skills, I help clients elevate their operations and deliver outstanding service while keeping creative projects on track.

Skills

Logo

CRM

Experience Level

Logo

Expert

CRM

Expert

Language

English

Fluent

Work Experience

Technical Support Specialist (L1) at Quorum

September 1, 2025 - Present

Provide front-line technical support to dealership staff using Quorum DMS software; troubleshoot user errors, workflow issues, and system functionality problems; guide users step-by-step through solutions; document tickets and resolutions; escalate complex cases; support user adoption and confidence with new processes and software/tools.

Client & Logistics Coordinator at Napoleon

January 1, 2023 - September 1, 2025

Coordinated order fulfilment, shipment tracking, and dealer communication; provided product and account support to dealers via phone and email; resolved order discrepancies and urgent service concerns; maintained CRM accuracy and order documentation; worked cross-departmentally to streamline processes and improve service response times.

Operations Coordinator (Parts Department) at Muskoka Chrysler

January 1, 2021 - January 1, 2023

Managed daily parts operations and inventory coordination using DMS systems; supported technicians and service advisors with time-sensitive parts sourcing; troubleshoot ordering issues and system errors; trained staff on ordering workflows, returns, and dealer ship processes; resolved pricing discrepancies and supplier issues.

Parts & Warranty Administrator at Midland Chrysler

January 1, 2019 - January 1, 2021

Processed warranty claims and maintained accurate system documentation; assisted staff with navigating DMS modules and correcting input errors; identified recurring workflow issues and implemented process improvements; maintained detailed service and warranty records.

Parts & Warranty Administrator at St. Paul Dodge (Alberta)

January 1, 2017 - January 1, 2019

Supported parts and service operations using dealership management systems; maintained accurate inventory and audit records; assisted with reporting and operational documentation.

Parts & Service Advisor at Bolton Kia / Toyota

January 1, 2010 - January 1, 2016

Coordinated service scheduling and parts ordering; provided front-line customer support and resolved service concerns; maintained accurate documentation across service and warranty workflows.

Owner & Photographer at Sarah Amelia Studios

January 1, 2021 - Present

Manage client inquiries, bookings, contracts, and scheduling from initial contact to delivery; create marketing content and manage social media and website updates; coordinate multiple projects and deadlines; provide branding and event photography for businesses and organizations; handle invoicing, communication, and client relationship management; generate repeat and referral business through customer experience and service.