Owner & Guest Support Manager at Evolve

Provided inbound phone, chat, and email support to property owners regarding payments, payouts, tax questions, and listing management. Coached owners on listing performance, pricing strategies, booking rules, and discounts to optimize bookings. Answered general and account-specific questions related to owner dashboards, listing settings, and expectations. Supported operational workflows with emphasis on accuracy, documentation, and owner education. Delivered consistent, high-quality guest support while managing competing priorities in a fast-paced environment.

Booking Manager Advisor at Evolve

Processed urgent cancellations, booking modifications, and reservation adjustments across multiple support channels. Delivered consistent, high-quality guest support while managing competing priorities in a fast-paced environment. Assisted with training initiatives and peer feedback to support team development. Collaborated cross-functionally on resolution processes to improve efficiency and customer outcomes.

Guest Experience Associate at Evolve

Exceeded guest and team member communication, consistently achieving high productivity and efficiency metrics. Led training sessions for new teammates, contributing to onboarding and team readiness. Resolved guest issues through effective problem-solving while maintaining trust and brand standards. Practiced de-escalation techniques and care for customer relationships.