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I am an experienced hospitality and operations leader with a strong background in reservations, membership services, customer experience, and senior management. I’ve built and led teams to deliver award-winning guest experiences and consistently improve repeat bookings through effective CRM and booking platforms. I am highly organized, commercially minded, and thrive in fast-paced, customer-focused environments. I enjoy developing people, driving revenue, and delivering seamless front-of-house operations, from bookings to payments, while maintaining high standards for health and safety and guest relations.…I am an experienced hospitality and operations leader with a strong background in reservations, membership services, customer experience, and senior management. I’ve built and led teams to deliver award-winning guest experiences and consistently improve repeat bookings through effective CRM and booking platforms. I am highly organized, commercially minded, and thrive in fast-paced, customer-focused environments. I enjoy developing people, driving revenue, and delivering seamless front-of-house operations, from bookings to payments, while maintaining high standards for health and safety and guest relations.

Alison Reynolds

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I am an experienced hospitality and operations leader with a strong background in reservations, membership services, customer experience, and senior management. I’ve built and led teams to deliver award-winning guest experiences and consistently improve repeat bookings through effective CRM and booking platforms. I am highly organized, commercially minded, and thrive in fast-paced, customer-focused environments. I enjoy developing people, driving revenue, and delivering seamless front-of-house operations, from bookings to payments, while maintaining high standards for health and safety and guest relations.…I am an experienced hospitality and operations leader with a strong background in reservations, membership services, customer experience, and senior management. I’ve built and led teams to deliver award-winning guest experiences and consistently improve repeat bookings through effective CRM and booking platforms. I am highly organized, commercially minded, and thrive in fast-paced, customer-focused environments. I enjoy developing people, driving revenue, and delivering seamless front-of-house operations, from bookings to payments, while maintaining high standards for health and safety and guest relations.

Available to hire

I am an experienced hospitality and operations leader with a strong background in reservations, membership services, customer experience, and senior management. I’ve built and led teams to deliver award-winning guest experiences and consistently improve repeat bookings through effective CRM and booking platforms.

I am highly organized, commercially minded, and thrive in fast-paced, customer-focused environments. I enjoy developing people, driving revenue, and delivering seamless front-of-house operations, from bookings to payments, while maintaining high standards for health and safety and guest relations.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Work Experience

Team Leader / Supervisor – Membership Services at Seasons Holidays Plc

January 1, 2024 - Present

Lead and support a team of 8 advisors within the Membership Services division, reporting to the Head of Reservations. Oversee member bookings, sales support, room inventory, and guest relations coordination. Proactively generate repeat bookings and new leads, offering incentives and flexible payment plans. Responsible for payment collection, ensuring accuracy and compliance. Manage residence owner bookings, including guaranteed rental properties and availability scheduling.

Booking Support – PetsPyjamas Contract at Hotelfone Ltd

May 1, 2023 - January 1, 2024

Remote position managing new enquiries and bookings for 18,000+ dog-friendly properties across the UK and Europe. Identified and secured alternative accommodation when needed. Processed secure customer payments and handled booking amendments. Supported development and testing of K9 booking software. Covered customer support duties including confirmations, errors, voucher codes, promotions, cancellations, and refunds. Provided overflow booking support for multiple hotels using internal reservation systems.

Bookings Administrator / Reservations at Seasons Holidays Plc

October 1, 2020 - May 1, 2023

Managed bookings for 13,000+ members across 11 resorts in the UK and Europe. Maintained detailed CRM records covering memberships, entitlements, and timeshare packages. Loaded and managed availability for third-party platforms including Hoseasons and Landal. Processed direct rentals, payments, spa treatments, and dining reservations. Supported flagship resort operations including arrivals, pre-checks, housekeeping issues, and maintenance coordination.

General Manager / Head of Front of House at Corran Resort & Spa, Laugharne

April 1, 2018 - January 1, 2020

Held full operational responsibility for a luxury resort and spa. Led departmental heads through regular performance and strategy meetings. Set and monitored departmental targets to drive revenue growth; oversaw Health & Safety compliance, bookkeeping, and CRM management. Developed and implemented promotional offers for rooms and spa services. Managed Front of House rotas and service delivery standards.

Senior Receptionist at Atlantic Hotel, Newquay

January 1, 2016 - Present

Delivered high-quality guest service from arrival to departure. Managed bookings, payments, cashing up, and CRM updates. Upsold accommodation, dining, and spa packages. Coordinated guest requirements across departments; monitored pool and hot tub safety standards.

Digital Account Manager at Publicis Groupe

January 1, 2011 - January 1, 2015

Managed and delivered multi-channel digital marketing campaigns. Led PPC, SEO, and paid search initiatives. Oversaw website redesign projects in collaboration with senior stakeholders. Controlled budgets and reported on ROI and KPIs. Analysed performance data to optimise spend and campaign effectiveness.

Traffic & Campaign Manager → Account Manager at The Media Vehicle / Sales Activation Solutions

January 1, 2005 - January 1, 2011

Managed FMCG and non-FMCG advertising campaigns across UK supermarkets. Coordinated campaigns from artwork approval through print, installation, and compliance. Worked with leading brands and national retail partners.