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I am an operations and project delivery specialist with over 15 years of experience working for digital agencies. I have extensive experience leading, improving, implementing, and delivering effective and efficient projects and processes, always with a focus on high-quality work to exceed client expectations. I am highly personable and excel at managing and building positive working relationships with my team and clients while retaining a commercial focus. Having worked at multiple international digital agencies, I also bring experience in agency growth, international clients, team management and development, and capacity management and planning.…I am an operations and project delivery specialist with over 15 years of experience working for digital agencies. I have extensive experience leading, improving, implementing, and delivering effective and efficient projects and processes, always with a focus on high-quality work to exceed client expectations. I am highly personable and excel at managing and building positive working relationships with my team and clients while retaining a commercial focus. Having worked at multiple international digital agencies, I also bring experience in agency growth, international clients, team management and development, and capacity management and planning.

Emma Robinson

Project Manager, Digital Producer, Content Producer, +1

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I am an operations and project delivery specialist with over 15 years of experience working for digital agencies. I have extensive experience leading, improving, implementing, and delivering effective and efficient projects and processes, always with a focus on high-quality work to exceed client expectations. I am highly personable and excel at managing and building positive working relationships with my team and clients while retaining a commercial focus. Having worked at multiple international digital agencies, I also bring experience in agency growth, international clients, team management and development, and capacity management and planning.…I am an operations and project delivery specialist with over 15 years of experience working for digital agencies. I have extensive experience leading, improving, implementing, and delivering effective and efficient projects and processes, always with a focus on high-quality work to exceed client expectations. I am highly personable and excel at managing and building positive working relationships with my team and clients while retaining a commercial focus. Having worked at multiple international digital agencies, I also bring experience in agency growth, international clients, team management and development, and capacity management and planning.

Available to hire

I am an operations and project delivery specialist with over 15 years of experience working for digital agencies. I have extensive experience leading, improving, implementing, and delivering effective and efficient projects and processes, always with a focus on high-quality work to exceed client expectations.

I am highly personable and excel at managing and building positive working relationships with my team and clients while retaining a commercial focus. Having worked at multiple international digital agencies, I also bring experience in agency growth, international clients, team management and development, and capacity management and planning.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Welsh

Advanced

Dutch

Beginner

Work Experience

Senior Programme Lead at Lab Digital (Utrecht, NL)

June 1, 2022 - January 1, 2024

Led delivery of projects within a multi-client programme; responsible for reporting, forecasting, budgets, client escalations and identifying new opportunities. Clients included Frasers Group, Lisman Forklifts, Pluripharm Direct, KATO and Spring (a partner of Post.NL). Achievements included overseeing a €2m EMEA rollout with a co-located client and agency team; created standard weekly programme/project reporting and quarterly QBR templates; improved internal communications across international teams.

Programme Manager at CTI Digital

November 1, 2021 - March 1, 2022

Responsible for two Drupal-based programmes: Greater London Authority (budget £1.6m) and Visit Britain (budget £3m).

Delivery Director at Apadmi Ltd

December 1, 2019 - November 1, 2021

Led the project management and production teams; implemented Harvest time-tracking to improve budgets and reporting; introduced Resource Guru for capacity planning; adopted Confluence for improved project reporting and communication; established project reporting processes and meeting structures to enhance forecasting and issue resolution.

Operations/ Projects Director at Dept UK

January 1, 2014 - January 1, 2019

Led PM team and operational integration after acquisitions; represented Operations on the UK management team; delivered high-quality, profitable programmes; led Guardian Glass restructuring programme with USD 3,000,000 value and secured USD 1,000,000 additional change requests.

Digital Programme Manager at Building Blocks

January 1, 2010 - January 1, 2014

Managed large-scale enterprise content management implementations with translation capabilities (SDL Tridion and Sitecore) for national and international clients; promoted to Programme Manager in 2012.

Digital Project Manager at Freestyle Interactive

January 1, 2008 - January 1, 2010

Project managed large-scale enterprise CMS implementations for national and international clients; clients included Alstom Trains, Lloyds TSB and Arriva Buses.

Digital Account Manager at WAA Chosen

January 1, 2006 - January 1, 2008

Key account manager for digital clients and website implementations; main client House of Fraser; responsibilities included weekly email campaigns and microsites.