Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I have nearly 40 years’ IT training experience, starting as a legal secretary and progressing to System Administrator, IT Lecturer, and IT trainer and consultant. I have designed and delivered training courses for all ages and levels— from people returning to work and those learning on the job, to business-as-usual training. I have delivered bespoke courses for small and large organisations, sole entrepreneurs and private individuals across private, corporate and commercial sectors, with a particular focus on legal, financial and banking institutions using all versions of MS Office including 365. This work has taken me across the UK and worldwide, and I have also built a niche in creating training guides and videos. As well as training, facilitation and support, I enjoy helping teams through change and transformation during digital transitions, upskilling staff to be more agile and digitally capable. I also help draft communications for system updates and releases, ensuring clear messaging for the business. My recent speaking engagements include panels and podcasts where I share why I started my business, what I am doing to grow it, and the role change management and training play in an employee’s learning journey.…I have nearly 40 years’ IT training experience, starting as a legal secretary and progressing to System Administrator, IT Lecturer, and IT trainer and consultant. I have designed and delivered training courses for all ages and levels— from people returning to work and those learning on the job, to business-as-usual training. I have delivered bespoke courses for small and large organisations, sole entrepreneurs and private individuals across private, corporate and commercial sectors, with a particular focus on legal, financial and banking institutions using all versions of MS Office including 365. This work has taken me across the UK and worldwide, and I have also built a niche in creating training guides and videos. As well as training, facilitation and support, I enjoy helping teams through change and transformation during digital transitions, upskilling staff to be more agile and digitally capable. I also help draft communications for system updates and releases, ensuring clear messaging for the business. My recent speaking engagements include panels and podcasts where I share why I started my business, what I am doing to grow it, and the role change management and training play in an employee’s learning journey.

Sharon Gordon

Instructional Designer, Online Trainer, Content Creator, +3





I have nearly 40 years’ IT training experience, starting as a legal secretary and progressing to System Administrator, IT Lecturer, and IT trainer and consultant. I have designed and delivered training courses for all ages and levels— from people returning to work and those learning on the job, to business-as-usual training. I have delivered bespoke courses for small and large organisations, sole entrepreneurs and private individuals across private, corporate and commercial sectors, with a particular focus on legal, financial and banking institutions using all versions of MS Office including 365. This work has taken me across the UK and worldwide, and I have also built a niche in creating training guides and videos. As well as training, facilitation and support, I enjoy helping teams through change and transformation during digital transitions, upskilling staff to be more agile and digitally capable. I also help draft communications for system updates and releases, ensuring clear messaging for the business. My recent speaking engagements include panels and podcasts where I share why I started my business, what I am doing to grow it, and the role change management and training play in an employee’s learning journey.…I have nearly 40 years’ IT training experience, starting as a legal secretary and progressing to System Administrator, IT Lecturer, and IT trainer and consultant. I have designed and delivered training courses for all ages and levels— from people returning to work and those learning on the job, to business-as-usual training. I have delivered bespoke courses for small and large organisations, sole entrepreneurs and private individuals across private, corporate and commercial sectors, with a particular focus on legal, financial and banking institutions using all versions of MS Office including 365. This work has taken me across the UK and worldwide, and I have also built a niche in creating training guides and videos. As well as training, facilitation and support, I enjoy helping teams through change and transformation during digital transitions, upskilling staff to be more agile and digitally capable. I also help draft communications for system updates and releases, ensuring clear messaging for the business. My recent speaking engagements include panels and podcasts where I share why I started my business, what I am doing to grow it, and the role change management and training play in an employee’s learning journey.

Available to hire

I have nearly 40 years’ IT training experience, starting as a legal secretary and progressing to System Administrator, IT Lecturer, and IT trainer and consultant. I have designed and delivered training courses for all ages and levels— from people returning to work and those learning on the job, to business-as-usual training. I have delivered bespoke courses for small and large organisations, sole entrepreneurs and private individuals across private, corporate and commercial sectors, with a particular focus on legal, financial and banking institutions using all versions of MS Office including 365. This work has taken me across the UK and worldwide, and I have also built a niche in creating training guides and videos.

As well as training, facilitation and support, I enjoy helping teams through change and transformation during digital transitions, upskilling staff to be more agile and digitally capable. I also help draft communications for system updates and releases, ensuring clear messaging for the business. My recent speaking engagements include panels and podcasts where I share why I started my business, what I am doing to grow it, and the role change management and training play in an employee’s learning journey.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Beginner

Language

English

Fluent

Work Experience

IT Business Change Management Specialist at TJX/TK Maxx

April 1, 2022 - July 31, 2025

Global Business Change Management Team member delivering updates and implementations of digital software, creating and updating training materials, and drafting internal/external communications. Collaborated with product owners and stakeholders across Europe, Canada and US; maintained and enhanced LMS content and supported EU team communications.

IT Business Change Management Specialist at TJX / TK Maxx

April 1, 2022 - July 1, 2025

Part of the Global Business Change Management Team, delivering and updating digital software rollouts across Europe, Canada and the US. I create and maintain training materials and communications, support internal staff and external vendors, and help with LMS updates and user training. I also contribute to an internal EU Digital Team newsletter.

Training Team Lead at Unilever

September 1, 2021 - December 1, 2021

Reviewed and updated training materials, guides, scripts and videos; scheduled pre-training sessions; ran and facilitated sessions (in Teams) and supported a new internal system rollout as part of the digital transformation programme. Updated the training SharePoint site and used Microsoft Stream to manage training videos.

Business Support Training Manager at Home Office

July 1, 2021 - September 1, 2021

Facilitated and supported specific business areas with performance management skills, ensuring staff felt confident using the new systems. Fully remote role.

Workday Trainer at BDO

March 1, 2020 - May 1, 2021

14-month fixed-term contract rolling out Workday firm-wide. Phase one covered Workday HCM with course notes, quick reference guides and videos; training via Saba/iLearn, Teams or Skype. Phase two covered Workday Financials including time entry, expenses, WIP, invoices, supplier invoicing, PO creation and reporting.

IT Trainer at BDO

October 1, 2019 - February 1, 2020

Rollout of Intapp Open software, a client onboarding application. I learned the Intapp software, created quick reference guides, collaborated on course scripts, produced videos and delivered pilot and SME training across the UK.

IT Trainer at BDO

February 1, 2019 - August 31, 2019

Support for Windows 10 and Yoga laptop rollout, creating and updating quick reference guides, and maintaining an online Q&A programme.

Technology Trainer/Functional Analyst at Clifford Chance LLP

November 1, 2018 - February 1, 2019

BAU training and bespoke one-to-one training in Office 365 and other legal applications; bite-size training via LoopUp/Adobe Connect; created training tip sheets and maintained the firm’s SharePoint intranet tip database; travelled to overseas offices for global rollout elements including Windows 7, Office 2010 and FileSite (WorkSite).

IT Trainer at Allen & Overy

May 1, 2018 - October 1, 2018

Assisted with rollout and training of users on Windows 10 and migration to a new document management system (iManage). Wrote quick reference guides, updated user guides and reviewed training videos and materials.

IT Trainer at Slaughter and May

October 1, 2017 - May 1, 2018

Rollout of Windows 10 upgrade; supported BAU training for new joiners and existing staff; contributed to weekly service desk coverage.

IT Trainer at Kingsley Napley LLP

January 1, 2014 - October 1, 2017

Day-to-day IT training for firm staff, support to the service desk, training for new joiners and senior management, and ongoing maintenance of training materials on SharePoint; managed course bookings and ad hoc training sessions.

IT Training Specialist at Dentons UKMEA LLP

January 1, 2001 - December 1, 2013

Designed, created and delivered IT courses, quick reference guides and tutor notes for classroom, remote and e-learning. Managed LMS input for course details and attendance, travel to overseas offices for global rollouts, and supported TNAs and day-to-day user requests.