Technical Writer and Editor Consultant at Various Contracts (Remote)

Built customer-facing product documentation explaining capabilities, advanced configurations, and end-to-end workflows by translating SME input into clear content; improved accuracy and accelerated customer onboarding. Led documentation modernization initiatives moving from static PDFs to interactive Web-Based Training (WBT) by optimizing content production workflows and aligning engineering, IT Ops, and training stakeholders, increasing user engagement by 60% and reducing content update cycles by 40%. Analyzed user requirements and UX feedback to design, document, and deliver 83 new features by testing and verifying code samples and ensuring correct Markdown syntax, driving a 70% increase in daily active users and improved usability. Spearheaded a documentation streamlining initiative by implementing information architecture and content reuse improvements, reducing redundancy by 35% and eliminating 400+ hours of annual maintenance to deliver $120,000 in operational savings. Troublesho

Freelance Writer / Ghost Writer at Various Contracts (Remote)

Produced technical, creative, autobiographical, and marketing content for clients across publishing, psychotherapy, e-commerce, and wellness by researching, drafting, and editing to client specifications, improving content clarity and delivery reliability. Authored website content for Prudence Farrow Brown’s Northwest Florida Transcendental Meditation Program by translating program offerings into audience-aligned copy, strengthening the program’s digital presence and inquiry volume. Crafted client-centered web content for Timothy Donovan by translating complex psychological concepts into accessible language, improving site clarity and engagement. Developed conversion-focused copy and thought-leadership content for Channel Intelligence by adapting to new brand goals, improving campaign performance and increasing conversions.

Instructional Software Designer and Writer at Advanced Software Technology, Pensacola, FL

Designed interactive web-based training (WBT) courseware for federal and military clients, including the Federal Law Enforcement Training Center (FLETC) and the Naval Surface Warfare Officers School (SWOS), improving alignment to learning objectives and program standards. Integrated comprehensive textual and audio instructional content by applying instructional and technical documentation standards, improving clarity and accuracy across courseware deliverables. Compiled and incorporated visual course assets by coordinating with stakeholders and verifying content fidelity, strengthening scenario-based and interactive learning quality. Delivered multiple SWOS training modules (Air Warfare Missiles, Combat Systems, Introduction to Command and Control Systems, Survival at Sea) using consistent, structured learning design to improve learner readiness.

Information Systems Department Manager at Burnside-Ott, Lear-Siegler Services, Raytheon Aerospace (Naval Aviation Systems), NAS Whiting Field

Led information systems initiatives across multiple roles including Systems Analyst, Software Developer, Programmer, and Data Support Clerk, managing the information systems function for naval aviation programs and field offices. Oversaw system analysis, software development, programming, and data support activities, coordinating cross-functional teams to ensure reliable IT operations.

Systems Analyst at Burnside-Ott, Lear-Siegler Services, Raytheon Aerospace (Naval Aviation Systems), NAS Whiting Field

Analyzed information systems needs, contributed to software development efforts, and supported data management within naval aviation projects.

Software Developer at Burnside-Ott, Lear-Siegler Services, Raytheon Aerospace (Naval Aviation Systems), NAS Whiting Field

Developed software components for aerospace and naval aviation systems, contributing to code design, implementation, and testing.

Programmer at Burnside-Ott, Lear-Siegler Services, Raytheon Aerospace (Naval Aviation Systems), NAS Whiting Field

Programmed and maintained software modules supporting naval aviation systems.