Available to hire
I’m a versatile professional with 13+ years of experience in executive/admin support, customer service, technical support, and data analysis. I’m passionate about helping brands grow their online presence and connect with their audiences through strategic social media and marketing efforts.
I excel at creating engaging content, managing digital campaigns, and delivering data-driven insights to support growth and ROI. I’m organized, proactive, and collaborative, eager to contribute to your team’s success.
Experience Level
Language
English
Fluent
Work Experience
Customer Service Representative at Manulife Data Services Inc.
January 1, 2021 - December 31, 2025Handled customer inquiries via phone, email, and chat with professionalism and empathy; resolved product, billing, and service-related concerns; maintained accurate records; assisted clients with account updates and troubleshooting; met or exceeded performance metrics; collaborated with internal teams for a seamless customer experience.
Data Implementation Analyst at Manulife Data Services Inc.
January 1, 2021 - December 31, 2025Collected, cleaned, and analyzed large datasets; created reports and dashboards (Excel, Power BI) to support data-driven decisions; translated data into clear visualizations; ensured data accuracy and security.
Administrative Assistant at University of Cebu
January 1, 2021 - December 31, 2025Managed daily office operations, scheduling, correspondence, and document filing; organized school events; maintained student records; coordinated communication across departments.
Technical Support Specialist at Canva
January 1, 2019 - December 31, 2021Provided technical assistance to end-users via phone, email, and chat; diagnosed and resolved hardware, software, and network-related issues; installed, configured, and maintained applications; documented support cases; guided users through solutions; collaborated with IT teams for upgrades.
Graphic Designer / Video Editor (Short/Long Form) at Canva
January 1, 2015 - December 31, 2019Created visual content including graphics and short/long-form video materials; supported branding and marketing initiatives.
Education
Bachelor of Science in Business Administration, Major in Management Accounting at University of Cebu
January 11, 2030 - February 13, 2026Qualifications
Industry Experience
Media & Entertainment, Software & Internet, Professional Services, Education
Experience Level
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