Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Gilbert Moreno, an IT professional based in Lubbock, Texas with over a decade of hands-on tech support experience. I’ve supported faculty, staff, and students across higher education and corporate environments, handling Windows and macOS, imaging, hardware and software installs, printers and peripherals, and remote assistance. I’ve also supported AV and conference room setups (Zoom) and classroom tech across campus, ensuring reliable, user-friendly IT experiences. My career has included ATM service engineering, field IT work, and broadcasting IT support, giving me broad technical chops in hardware, software, networking, diagnostics, calibration, and customer service. I’m comfortable traveling to sites, managing parts and inventory, and collaborating with teams to keep systems running smoothly while delivering friendly, practical tech support.…Hi, I’m Gilbert Moreno, an IT professional based in Lubbock, Texas with over a decade of hands-on tech support experience. I’ve supported faculty, staff, and students across higher education and corporate environments, handling Windows and macOS, imaging, hardware and software installs, printers and peripherals, and remote assistance. I’ve also supported AV and conference room setups (Zoom) and classroom tech across campus, ensuring reliable, user-friendly IT experiences. My career has included ATM service engineering, field IT work, and broadcasting IT support, giving me broad technical chops in hardware, software, networking, diagnostics, calibration, and customer service. I’m comfortable traveling to sites, managing parts and inventory, and collaborating with teams to keep systems running smoothly while delivering friendly, practical tech support.

Gilbert Moreno

Video Editor, Sound Technician, Audio Engineer, +4





Hi, I’m Gilbert Moreno, an IT professional based in Lubbock, Texas with over a decade of hands-on tech support experience. I’ve supported faculty, staff, and students across higher education and corporate environments, handling Windows and macOS, imaging, hardware and software installs, printers and peripherals, and remote assistance. I’ve also supported AV and conference room setups (Zoom) and classroom tech across campus, ensuring reliable, user-friendly IT experiences. My career has included ATM service engineering, field IT work, and broadcasting IT support, giving me broad technical chops in hardware, software, networking, diagnostics, calibration, and customer service. I’m comfortable traveling to sites, managing parts and inventory, and collaborating with teams to keep systems running smoothly while delivering friendly, practical tech support.…Hi, I’m Gilbert Moreno, an IT professional based in Lubbock, Texas with over a decade of hands-on tech support experience. I’ve supported faculty, staff, and students across higher education and corporate environments, handling Windows and macOS, imaging, hardware and software installs, printers and peripherals, and remote assistance. I’ve also supported AV and conference room setups (Zoom) and classroom tech across campus, ensuring reliable, user-friendly IT experiences. My career has included ATM service engineering, field IT work, and broadcasting IT support, giving me broad technical chops in hardware, software, networking, diagnostics, calibration, and customer service. I’m comfortable traveling to sites, managing parts and inventory, and collaborating with teams to keep systems running smoothly while delivering friendly, practical tech support.

Available to hire

Hi, I’m Gilbert Moreno, an IT professional based in Lubbock, Texas with over a decade of hands-on tech support experience. I’ve supported faculty, staff, and students across higher education and corporate environments, handling Windows and macOS, imaging, hardware and software installs, printers and peripherals, and remote assistance. I’ve also supported AV and conference room setups (Zoom) and classroom tech across campus, ensuring reliable, user-friendly IT experiences.

My career has included ATM service engineering, field IT work, and broadcasting IT support, giving me broad technical chops in hardware, software, networking, diagnostics, calibration, and customer service. I’m comfortable traveling to sites, managing parts and inventory, and collaborating with teams to keep systems running smoothly while delivering friendly, practical tech support.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Fluent

Work Experience

IT Support Technician at Texas Tech University - Health Sciences Center

June 1, 2018 - June 1, 2025

Provided IT support to faculty, staff, and students across TTUHSC. Performed PC imaging, Windows/macOS updates, hardware/software installations, and preventive maintenance on diverse campus equipment. Conducted remote support, configured Zoom conference rooms, mapped network printers and scanners, and managed incoming calls and emails to resolve issues and coordinate equipment updates.

ATM Service Technician / Area Manager at Flite ATM & FCTI, Inc.

July 1, 2015 - July 1, 2018

Remote ATM service technician and area manager. Traveled to locations to maintain ATM operations, including software, hardware, network, IT support, wireless connections, and alarm systems. Performed upgrades, takeovers, installations; managed company vehicle, parts inventory, laptop, and phone; self-managed scheduling.

ATM Engineer Technician II at Burroughs, Inc.

November 1, 2009 - May 1, 2015

On-site ATM field work as a Nexdorf/Wincor certified technician. Executed updates, calibrations, and alarm system work. Experience with Revolution retail system; certifications and bank-related IT/PC software updates, troubleshooting, and networking. Managed parts inventory, company vehicle, and phone.

Engineer Technician II at KCBD News Channel 11

May 1, 2006 - September 1, 2008

Handled broadcast equipment, newsroom audio and video; assisted IT with updates; performed computer hardware/software installations; printer setup; cable runs; and camera equipment maintenance.

ATM Engineer Service Technician / Area Manager at Burroughs, Inc.

November 1, 2009 - May 1, 2015

Field service on banking equipment; Nexdorf/Wincor certified technician; calibrations; Revolution retail system; Brinks/Tidel safes; IT/PC software updates; networking; parts inventory and company vehicle usage.

IT Support Specialist at Texas Attorney General

June 1, 2025 - Present

Provided professional IT support to staff; ServiceNow ticketing; handling calls, tickets, projects and emails; hybrid on-site as needed.

IT Support Technician at Texas Tech University - HSC

June 1, 2018 - June 1, 2025

Provided end-user IT support to faculty, staff, and students across the Texas Tech University Health Sciences Center. Managed Windows and macOS updates, imaging, and hardware/software installations on varied equipment. Set up and troubleshot remote connections and Zoom conference rooms for faculty and staff. Mapped network printers, scanners, screens/monitors, and other peripherals; handled parts inventory, maintenance, and procurement; responded to calls and emails. Collaborated with campus IT teams on incidents, diagnostics, and preventive maintenance; configured and supported classroom AV systems and conference equipment.

ATM Engineer / Service Technician / Area Manager at Burroughs, Inc.

November 1, 2009 - May 1, 2015

ATM field technician working remotely in Eastern NM. Performed on-site service on bank equipment; Nexdorf/Wincor certified tech performing calibration, software updates, and network troubleshooting. Worked with alarm systems, Revolution retail system, Brinks/Tidel safes, cash machines IT/PC software updates, and hardware troubleshooting. Maintained parts inventory, company vehicle, and phone; managed on-site diagnostics and repairs.