I am a DevOps engineer with hands-on experience supporting production systems, improving CI/CD reliability, and automating operational workflows. I focus on delivery, measuring impact, and keeping systems stable. I am comfortable working remotely with distributed teams, owning tasks end-to-end, and supporting on-call/incident response with clear runbooks and RCA. I leverage AWS and Linux administration fundamentals to ship improvements quickly and reliably. I thrive in collaborative environments and enjoy building reproducible processes that reduce toil and improve operational readiness.

Jeffrey Rock

I am a DevOps engineer with hands-on experience supporting production systems, improving CI/CD reliability, and automating operational workflows. I focus on delivery, measuring impact, and keeping systems stable. I am comfortable working remotely with distributed teams, owning tasks end-to-end, and supporting on-call/incident response with clear runbooks and RCA. I leverage AWS and Linux administration fundamentals to ship improvements quickly and reliably. I thrive in collaborative environments and enjoy building reproducible processes that reduce toil and improve operational readiness.

Available to hire

I am a DevOps engineer with hands-on experience supporting production systems, improving CI/CD reliability, and automating operational workflows. I focus on delivery, measuring impact, and keeping systems stable. I am comfortable working remotely with distributed teams, owning tasks end-to-end, and supporting on-call/incident response with clear runbooks and RCA.

I leverage AWS and Linux administration fundamentals to ship improvements quickly and reliably. I thrive in collaborative environments and enjoy building reproducible processes that reduce toil and improve operational readiness.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate

Work Experience

Junior DevOps Engineer (CI/CD & Production Support) at BioWare
April 1, 2021 - April 1, 2022
Supported CI/build pipelines and release workflows; improved operational readiness through documentation and repeatable procedures. Assisted with incident triage, change validation, and cross-team communication to keep releases stable.
Cloud Administration (Operations Support) at Olympia Financial Group
November 1, 2024 - February 1, 2025
Supported platform operations and change validation with emphasis on traceability, accuracy, and risk reduction. Helped coordinate issue triage and documentation between technical teams.
Help Desk Technician (Technical Support) at Isco Industries
November 1, 2023 - May 1, 2025
Troubleshot complex software and system issues across Windows and network environments; maintained accurate ticketing records. Coordinated escalations with vendors and internal teams; improved knowledge base documentation.

Education

Diploma in System Administration at Northern Alberta Institute of Technology (NAIT)
January 1, 2018 - January 1, 2020
Diploma in Game Design & Animation at Northern Alberta Institute of Technology (NAIT)
January 1, 2013 - January 1, 2016

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Computers & Electronics, Professional Services