Darshana Sakhiya

Partnered with HR, Finance, and Operations teams to analyze and reengineer workflows using BPMN and Lean principles, identifying automation opportunities that reduced process turnaround time by 40%. Designed and implemented scalable automation architectures integrating UiPath with REST APIs and ERP systems, ensuring GDPR compliance and enterprise risk controls. Managed Operations transformation projects in Agile/Scrum environments, utilizing Jira and Confluence for backlog prioritization, sprint planning, progress tracking, and cross-functional collaboration. Led a team of 5+ RPA developers and business analysts, implementing RPA governance frameworks, coding standards, and documentation controls aligned with GDPR and internal audit requirements. Mentored junior developers through code reviews and automation best practices, improving team delivery efficiency by 25%.

Conducted process discovery workshops with business users to identify automation opportunities for claims and policy management, cutting manual workload by 35%. Developed UiPath solutions integrated via APIs and SFTP with CRM and policy systems, ensuring compliance with audit and data integrity standards. Authored PDDs/SDDs and collaborated with QA and IT teams during UAT/SIT cycles in Jira and Orchestrator to enable smooth deployment and business adoption. Supported tech evaluation and feasibility assessments to guide tool selection and strengthen automation strategy alignment with enterprise goals.

Partnered with HR operations and IT teams to analyze and automate key HR processes including employee onboarding, leave tracking, and resume data extraction improving process accuracy and reducing manual effort by 60%. Designed to-be process flows and created reusable automation frameworks using UiPath (REFramework), enhancing scalability and enabling rapid rollout of HR automation initiatives across multiple business units. Collaborated with product owners and business analysts in Agile/Scrum ceremonies, managing user stories, sprint tasks, and defect triage via Jira and Confluence to ensure transparent project delivery. Conducted UAT and regression testing using Selenium and Postman, validating data integrity and workflow reliability across integrated HR systems. Supported automation governance and documentation by preparing process design documents, traceability matrices, and compliance-ready audit reports aligned with HR and IT standards.