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Hi, I'm Michael Louis. I started in Marketing but discovered a passion for customer service and how it drives customer retention. I focus on reducing friction in the customer journey and finding ways to improve the overall experience. Over the years, I've collaborated across teams and taken initiative—like serving as Smile Story Peak Captain and contributing to beta launches—always guided by data and feedback to deliver better outcomes for customers and the business.…Hi, I'm Michael Louis. I started in Marketing but discovered a passion for customer service and how it drives customer retention. I focus on reducing friction in the customer journey and finding ways to improve the overall experience. Over the years, I've collaborated across teams and taken initiative—like serving as Smile Story Peak Captain and contributing to beta launches—always guided by data and feedback to deliver better outcomes for customers and the business.

Michael Louis

Marketing Strategist, Content Creator, Copywriter, +4

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Hi, I'm Michael Louis. I started in Marketing but discovered a passion for customer service and how it drives customer retention. I focus on reducing friction in the customer journey and finding ways to improve the overall experience. Over the years, I've collaborated across teams and taken initiative—like serving as Smile Story Peak Captain and contributing to beta launches—always guided by data and feedback to deliver better outcomes for customers and the business.…Hi, I'm Michael Louis. I started in Marketing but discovered a passion for customer service and how it drives customer retention. I focus on reducing friction in the customer journey and finding ways to improve the overall experience. Over the years, I've collaborated across teams and taken initiative—like serving as Smile Story Peak Captain and contributing to beta launches—always guided by data and feedback to deliver better outcomes for customers and the business.

Available to hire

Hi, I’m Michael Louis. I started in Marketing but discovered a passion for customer service and how it drives customer retention. I focus on reducing friction in the customer journey and finding ways to improve the overall experience.

Over the years, I’ve collaborated across teams and taken initiative—like serving as Smile Story Peak Captain and contributing to beta launches—always guided by data and feedback to deliver better outcomes for customers and the business.

Skills

Facebook Ads

Google Ads

Copywriting

Experience Level

Facebook Ads

Expert

Google Ads

Expert

Copywriting

Intermediate

Language

English

Fluent

Work Experience

Resolution Specialist at Amazon

August 1, 2020 - Present

Handles manager calls and helps frontline agents with order refunds, cancellations, etc. Escalated issues that impacted the customer experience (one issue impacted 3 stores: EG, AE, and SA). Worked on a task outside of my scope with other team members and was recognized by operations managers. Served as Smile Story Peak Captain for my team to validate and submit Smile Stories in White Friday Peak 25’. Participated in the Beta Phase of the launch of a new program in EG store.

Customer Service Agent at Amazon

January 1, 2023 - December 31, 2025

Shipping and Delivery Support - Handled calls, chats, and emails from three marketplaces: SA, EG, AE, and from customers and drivers. Newcomers shadowed with me during their nesting phase. Served as Smile Story Peak Captain for my team to validate and submit Smile Stories in White Friday Peak 24’.

Digital Marketing Intern at O7 Therapy

January 1, 2022 - December 31, 2022

Created 2 campaigns on Facebook and Google Display Network. Edited campaigns. Viewed and selected therapists' videos for campaign purposes.

Retail CS Associate (SA marketplace) at Amazon

November 1, 2023 - December 31, 2023

Supported SA marketplace as CS associate in Retail department for 2 months.

Off-Road Support Agent (Flex) at Amazon

October 1, 2023 - November 30, 2023

Handled emails from drivers in UK and AU as an Off-Road Support Agent.

Resolution Specialist at Amazon

August 20, 2025 - Present

Shipping and Delivery Support: Handles manager calls and assists frontline agents with refunds, cancellations, etc. Escalated issues impacting customer experience across EG, SA, and AE stores. Collaborated on cross-team tasks and received recognition from operations managers. Served as Smile Story Peak Captain validating and submitting Smile Stories for White Friday Peak 25. Participated in the Beta Phase launch of a new program in the EG store.