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Hi, I’m John Florence, a self-employed computer repair technician based in Florence, Colorado. I specialize in diagnosing and fixing PC and network issues for home and small business clients, delivering clear, actionable guidance, and keeping projects on track even when working remotely. Over the years I’ve also built experience as a retail store manager and a copywriter, honing my communication, documentation, and customer service skills. I enjoy turning complex tech and processes into plain-language solutions and stories that teammates and clients can follow easily.…Hi, I’m John Florence, a self-employed computer repair technician based in Florence, Colorado. I specialize in diagnosing and fixing PC and network issues for home and small business clients, delivering clear, actionable guidance, and keeping projects on track even when working remotely. Over the years I’ve also built experience as a retail store manager and a copywriter, honing my communication, documentation, and customer service skills. I enjoy turning complex tech and processes into plain-language solutions and stories that teammates and clients can follow easily.

John Farr Florence

Copywriter, Content Creator, Content Designer, +3

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Hi, I’m John Florence, a self-employed computer repair technician based in Florence, Colorado. I specialize in diagnosing and fixing PC and network issues for home and small business clients, delivering clear, actionable guidance, and keeping projects on track even when working remotely. Over the years I’ve also built experience as a retail store manager and a copywriter, honing my communication, documentation, and customer service skills. I enjoy turning complex tech and processes into plain-language solutions and stories that teammates and clients can follow easily.…Hi, I’m John Florence, a self-employed computer repair technician based in Florence, Colorado. I specialize in diagnosing and fixing PC and network issues for home and small business clients, delivering clear, actionable guidance, and keeping projects on track even when working remotely. Over the years I’ve also built experience as a retail store manager and a copywriter, honing my communication, documentation, and customer service skills. I enjoy turning complex tech and processes into plain-language solutions and stories that teammates and clients can follow easily.

Available to hire

Hi, I’m John Florence, a self-employed computer repair technician based in Florence, Colorado. I specialize in diagnosing and fixing PC and network issues for home and small business clients, delivering clear, actionable guidance, and keeping projects on track even when working remotely.

Over the years I’ve also built experience as a retail store manager and a copywriter, honing my communication, documentation, and customer service skills. I enjoy turning complex tech and processes into plain-language solutions and stories that teammates and clients can follow easily.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technician / Owner at Self-Employed

August 1, 2022 - Present

Self-employed computer repair work including troubleshooting PC issues (performance problems, software errors, login/access, updates, and network/connectivity), creating structured issue logs (customer symptoms, steps taken, resolution, follow-up), and communicating in plain language.

Technician / Owner at Self-Employed

September 1, 2023 - Present

Wrote on-brand customer-facing responses and handled revisions to match guidelines; managed deadlines, revisions, and turnaround times across multiple projects; edited and proofread for grammar, accuracy, and clarity; maintained polished public-facing writing.

Retail Store Manager at Vapor Source

February 1, 2020 - November 1, 2023

Managed daily operations and customer service in a high-traffic retail environment. Tracked customer issues and escalations; documented outcomes for continuity using POS customer notes. Accountable for sales goals, upsells, inventory accuracy, shrink awareness, and schedule adherence. Trained and coached team members on customer experiences standards, communication expectations, and compliance requirements.

Technician / Owner at Self-Employed, Florence, CO

August 1, 2022 - Present

Troubleshoot PC issues including performance problems, software errors, login/access, updates, and network/connectivity problems. Created structured issue logs (customer, symptoms, steps taken, resolution, follow-up) for accurate documentation and repeatable fixes. Communicate in plain language (gather symptoms, ask targeted questions, explain options, and confirm resolution).