Owner & Guest Support Manager at Evolve

Provided in-bound phone, chat, and email support to property owners regarding payments, payouts, tax questions, and listing management. Coached owners on listing performance, including pricing strategies, booking rules, and discounts to optimize bookings. Answered general and account-specific questions related to owner dashboards, listing settings, and expectations. Supported operational workflows with increased focus on accuracy, documentation, and owner education.

Booking Management Advisor at Evolve

Processed urgent cancellations, booking modifications, and reservation adjustments across multiple support channels. Delivered consistent, high-quality guest support while managing competing priorities in a fast-paced environment. Assisted with training initiatives and provided peer-to-peer feedback to support team development. Collaborated cross-functionally on resolution processes to improve efficiency and customer outcomes.

Guest Experience Associate at Evolve

Exceeding guest and team member communication, consistently achieving high productivity and efficiency metrics. Led training sessions for new team members, contributing to onboarding and team readiness. Resolved guest issues through effective problem-solving while maintaining trust and brand standards.

Shift Supervisor at Evolve

Conducted one-on-one and small-group training for new processes and product launches. Provided troubleshooting and ongoing support for workplace systems and point-of-sale technology. Documented recurring issues and operational errors to prevent future disruption. Managed inventory, cash auditing, task delegation, and daily operational standards. Practiced de-escalation techniques and clear communication to support both customers and team members.

Owner & Guest Support Manager at Evolv

Provided in-bound phone, chat, and email support to property owners on payments, payouts, tax questions, and listing management. Coached owners on pricing, booking rules, and discounts to optimize bookings. Delivered high-quality guest support while prioritizing multiple tasks in a fast-paced environment. Used de-escalation techniques and clear communication to support customers and team members. Collaborated cross-functionally to improve resolution processes and customer outcomes.

Processed urgent cancellations, booking modifications, and reservations across multiple support channels. Delivered consistent, high-quality guest support while balancing competing priorities in a fast-paced environment. Assisted with training initiatives and peer feedback to support team development. Collaborated cross-functionally on resolution processes to improve efficiency and customer outcomes.

Excelled in guest and teammate communications, consistently achieving high productivity and efficiency metrics. Led training sessions for new teammates, contributing to onboarding and readiness. Resolved guest issues through effective problem-solving while maintaining trust and brand standards.