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I design and refine clear, accessible content across B2B SaaS and financial services, focusing on UX writing, information architecture, and scalable content systems. I love turning complex product flows into intuitive experiences that help users get things done quickly. In my work, I’ve led cross-functional teams, built internal hubs and onboarding docs to speed up ramp-up, and boosted chatbot accuracy and notification UX across multiple products.…I design and refine clear, accessible content across B2B SaaS and financial services, focusing on UX writing, information architecture, and scalable content systems. I love turning complex product flows into intuitive experiences that help users get things done quickly. In my work, I’ve led cross-functional teams, built internal hubs and onboarding docs to speed up ramp-up, and boosted chatbot accuracy and notification UX across multiple products.

Catherine Bryce

Content Designer, UX Writer, Copywriter, +4

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I design and refine clear, accessible content across B2B SaaS and financial services, focusing on UX writing, information architecture, and scalable content systems. I love turning complex product flows into intuitive experiences that help users get things done quickly. In my work, I’ve led cross-functional teams, built internal hubs and onboarding docs to speed up ramp-up, and boosted chatbot accuracy and notification UX across multiple products.…I design and refine clear, accessible content across B2B SaaS and financial services, focusing on UX writing, information architecture, and scalable content systems. I love turning complex product flows into intuitive experiences that help users get things done quickly. In my work, I’ve led cross-functional teams, built internal hubs and onboarding docs to speed up ramp-up, and boosted chatbot accuracy and notification UX across multiple products.

Available to hire

I design and refine clear, accessible content across B2B SaaS and financial services, focusing on UX writing, information architecture, and scalable content systems. I love turning complex product flows into intuitive experiences that help users get things done quickly.

In my work, I’ve led cross-functional teams, built internal hubs and onboarding docs to speed up ramp-up, and boosted chatbot accuracy and notification UX across multiple products.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Content Designer Freelancer

September 1, 2025 - Present

Provide end-to-end product content strategy and writing support for B2B SaaS companies, with a focus on product positioning.

Senior Content Designer at BMO Financial Group

November 1, 2022 - May 1, 2024

Mentored writers, reviewed team content for clarity, voice, and business alignment; set expectations on timelines and road map deliverables. Streamlined chatbot design workflows by creating an IA-driven content tagging system, improving sprint velocity by 1 week per sprint. Led UX road-mapping planning for IVR content through workshops, aligning product, business, and product teams.

Content Designer Instructor at UX Content Collective (Remote)

March 1, 2022 - Present

Provided feedback on style guide and onboarding screens (in Figma), helping students further develop their content design skills.

UX Writer at Canada Post

October 1, 2021 - November 1, 2022

Led SMS content strategy, deploying 18,000+ messages in 2 days; secured a 2x increase in character limits for clearer, UX-friendly notifications. Partnered with designers and product owners to write UX copy and maintain consistency across multiple products (e.g., Precision Targeter, Track, ID Verification and Returns). Created onboarding docs and resource hubs to accelerate new hire ramp-up.

Product Content Manager at Personify Corp

March 1, 2020 - October 1, 2021

Led UX content and strategy for payments system decommissioning, simplifying digital transactions for 14,000+ users and reducing support volume across self-service channels. Created a dedicated integrations hub from scratch, driving 1,592 page views, 695 unique views, and 5 direct trials in the first month—quadrupling traffic from previous scattered support pages.

Content Specialist at Hays Canada

September 1, 2018 - July 1, 2019

Led SMS content strategy, deploying 18,000+ messages in 2 days; secured a 2x increase in character limits for clearer, more UX-friendly notifications. Partnered with designers and product owners to write UX copy and maintain consistency across products (e.g., Precision Targeter, Tracks, ID Verification, Returns). Created onboarding docs and resource hubs to accelerate new-hire ramp-up.

Senior Content Designer at Hays Canada

September 1, 2018 - July 1, 2019

Wrote flagship US & Canada Salary Reports; generated 12,766 digital downloads, 4,300 print distributions, and 335 leads from the A&F guide.