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I am an experienced professional in customer service and sales with a strong foundation in digital marketing, technology, and finance. I have completed a Media Buying Diploma and ICDL certification, and I have hands-on experience handling reservations, cancellations, and travel issues while delivering high-quality customer support. Motivated and adaptable, I excel at identifying customer needs, upselling relevant offers, and resolving issues to ensure a seamless experience. I’m expanding my knowledge in AI, capital markets, and investment through ALX AI Career Essentials and related workshops, bringing a diverse skill set to marketing, technology, and finance.…I am an experienced professional in customer service and sales with a strong foundation in digital marketing, technology, and finance. I have completed a Media Buying Diploma and ICDL certification, and I have hands-on experience handling reservations, cancellations, and travel issues while delivering high-quality customer support. Motivated and adaptable, I excel at identifying customer needs, upselling relevant offers, and resolving issues to ensure a seamless experience. I’m expanding my knowledge in AI, capital markets, and investment through ALX AI Career Essentials and related workshops, bringing a diverse skill set to marketing, technology, and finance.

Ahmed Ali Ahmed Gad Elrab

Digital Marketer, Content Creator, Content Designer, +2

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I am an experienced professional in customer service and sales with a strong foundation in digital marketing, technology, and finance. I have completed a Media Buying Diploma and ICDL certification, and I have hands-on experience handling reservations, cancellations, and travel issues while delivering high-quality customer support. Motivated and adaptable, I excel at identifying customer needs, upselling relevant offers, and resolving issues to ensure a seamless experience. I’m expanding my knowledge in AI, capital markets, and investment through ALX AI Career Essentials and related workshops, bringing a diverse skill set to marketing, technology, and finance.…I am an experienced professional in customer service and sales with a strong foundation in digital marketing, technology, and finance. I have completed a Media Buying Diploma and ICDL certification, and I have hands-on experience handling reservations, cancellations, and travel issues while delivering high-quality customer support. Motivated and adaptable, I excel at identifying customer needs, upselling relevant offers, and resolving issues to ensure a seamless experience. I’m expanding my knowledge in AI, capital markets, and investment through ALX AI Career Essentials and related workshops, bringing a diverse skill set to marketing, technology, and finance.

Available to hire

I am an experienced professional in customer service and sales with a strong foundation in digital marketing, technology, and finance. I have completed a Media Buying Diploma and ICDL certification, and I have hands-on experience handling reservations, cancellations, and travel issues while delivering high-quality customer support.

Motivated and adaptable, I excel at identifying customer needs, upselling relevant offers, and resolving issues to ensure a seamless experience. I’m expanding my knowledge in AI, capital markets, and investment through ALX AI Career Essentials and related workshops, bringing a diverse skill set to marketing, technology, and finance.

Language

English

Fluent

Arabic

Fluent

Work Experience

Sales Representative at AMC Company

August 1, 2023 - November 1, 2023

Built strong sales and negotiation skills through direct interaction with various customers. Worked on the Booking.com account at Concentrix, Smart Village, Giza, Egypt. Developed customer service and communication skills through handling diverse international clients. Improved problem-solving and conflict resolution by assisting customers with reservations, cancellations, and travel issues.