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Hi, I’m Sara Tosson Helaly. I’m a dynamic Voice Product Development and Project Manager with over 15 years in telecom and IT services. I excel at turning complex requirements into innovative products and services that boost customer satisfaction and drive revenue. I’m fluent in Agile and SAFe, skilled at stakeholder management and strategic planning, and hold multiple certifications (PMP, PRINCE2, Scrum Master, SAFe Agilist). I thrive on leading cross-functional teams and building scalable processes that deliver real business impact.…Hi, I’m Sara Tosson Helaly. I’m a dynamic Voice Product Development and Project Manager with over 15 years in telecom and IT services. I excel at turning complex requirements into innovative products and services that boost customer satisfaction and drive revenue. I’m fluent in Agile and SAFe, skilled at stakeholder management and strategic planning, and hold multiple certifications (PMP, PRINCE2, Scrum Master, SAFe Agilist). I thrive on leading cross-functional teams and building scalable processes that deliver real business impact.

Sara Tosson Helaly

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Hi, I’m Sara Tosson Helaly. I’m a dynamic Voice Product Development and Project Manager with over 15 years in telecom and IT services. I excel at turning complex requirements into innovative products and services that boost customer satisfaction and drive revenue. I’m fluent in Agile and SAFe, skilled at stakeholder management and strategic planning, and hold multiple certifications (PMP, PRINCE2, Scrum Master, SAFe Agilist). I thrive on leading cross-functional teams and building scalable processes that deliver real business impact.…Hi, I’m Sara Tosson Helaly. I’m a dynamic Voice Product Development and Project Manager with over 15 years in telecom and IT services. I excel at turning complex requirements into innovative products and services that boost customer satisfaction and drive revenue. I’m fluent in Agile and SAFe, skilled at stakeholder management and strategic planning, and hold multiple certifications (PMP, PRINCE2, Scrum Master, SAFe Agilist). I thrive on leading cross-functional teams and building scalable processes that deliver real business impact.

Available to hire

Hi, I’m Sara Tosson Helaly. I’m a dynamic Voice Product Development and Project Manager with over 15 years in telecom and IT services. I excel at turning complex requirements into innovative products and services that boost customer satisfaction and drive revenue.

I’m fluent in Agile and SAFe, skilled at stakeholder management and strategic planning, and hold multiple certifications (PMP, PRINCE2, Scrum Master, SAFe Agilist). I thrive on leading cross-functional teams and building scalable processes that deliver real business impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

Arabic

Fluent

English

Advanced

French

Advanced

Work Experience

Marketing Product Manager / Project Manager at Orange Business

May 1, 2024 - Present

Responsible for project integration, scope, time, cost, quality, communication, risk, and procurement management. Collaborated with engineering, design, and sales teams to roll out product features; launched Business Talk for CSP voice project; validated marketing materials; led SAFe-based project lifecycle; presented milestones, KPIs, risks, and mitigations at PI meetings.

Project Manager and PMO - Operational Director at Orange Business

January 1, 2022 - May 1, 2024

First point of contact for customer service-related enquiries and issues; Managed internal platform infrastructure with Cloud and SharePoint; Implemented proactive risk management; Developed streamlined project tracking process; Conducted regular stakeholder progress briefings.

Implementation Manager at Orange Business

August 1, 2019 - February 1, 2022

Oversaw IT services deployment ensuring on-time implementation according to standards; Defined and implemented task lists for technical deployment infrastructure; Reduced average implementation time; developed team training programs; standardized implementation processes.

Service Delivery Manager at Orange Business

August 1, 2015 - August 1, 2019

Maintained high client retention through quality service delivery and proactive maintenance; Led operational teams, improving service delivery times via process automation.

Application & System Administrator at Orange Business

August 1, 2009 - August 1, 2015

Facilitated communication between technical teams and management; Managed platform services including Unix, Linux, Windows, Oracle, MySQL, and VMware; Provided coaching to new employees for smooth onboarding.

IT Services Operations at Orange Business

June 1, 2006 - August 1, 2009

Supported a diverse range of services across all business lines; Worked with platforms like Bluecoat Proxies, Checkpoint Firewalls, and Microsoft Exchange servers.