I’m a dedicated HBO Communication student with a diverse background spanning customer service, retail, catering, and translation. I excel in fast-paced environments, love solving problems, guiding teammates, and delivering high-quality service, whether assisting customers or translating between English, Spanish, and Dutch. I’m fluent in English, Spanish, and Dutch, and I’m passionate about creating compelling content, managing social media, and supporting cross-cultural communication. I bring a friendly, proactive attitude, strong work ethic, and a collaborative spirit, and I’m eager to grow in roles that combine customer experience, translation, and digital storytelling.

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I’m a dedicated HBO Communication student with a diverse background spanning customer service, retail, catering, and translation. I excel in fast-paced environments, love solving problems, guiding teammates, and delivering high-quality service, whether assisting customers or translating between English, Spanish, and Dutch. I’m fluent in English, Spanish, and Dutch, and I’m passionate about creating compelling content, managing social media, and supporting cross-cultural communication. I bring a friendly, proactive attitude, strong work ethic, and a collaborative spirit, and I’m eager to grow in roles that combine customer experience, translation, and digital storytelling.

Available to hire

I’m a dedicated HBO Communication student with a diverse background spanning customer service, retail, catering, and translation. I excel in fast-paced environments, love solving problems, guiding teammates, and delivering high-quality service, whether assisting customers or translating between English, Spanish, and Dutch.

I’m fluent in English, Spanish, and Dutch, and I’m passionate about creating compelling content, managing social media, and supporting cross-cultural communication. I bring a friendly, proactive attitude, strong work ethic, and a collaborative spirit, and I’m eager to grow in roles that combine customer experience, translation, and digital storytelling.

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Language

English
Fluent
Spanish; Castilian
Fluent
Dutch
Fluent

Work Experience

Retail Worker at Albert Heijn B.V.
August 1, 2019 - August 1, 2021
Handled customer service tasks, stock management, and cashier operations; checked stock data, updated records, and monitored product temperatures and shelf life.
Senior Customer Service Representative
November 1, 2021 - November 1, 2023
Detail-oriented professional with extensive experience in upholding a brand's mission through exceptional service, handling inquiries, refunds, planning trips, translation and interpretation, coaching colleagues, and fostering client growth.
Senior Customer Service Representative / Online Interpreter
November 1, 2021 - November 1, 2023
Handled customer inquiries, processed refunds, planned trips and international train reservations; performed translations and interpretations; mentored colleagues, translated documents and essays (English-Spanish and Spanish-English); contributed to social media content quality checks.
Retail Worker at Albert Heijn BV
August 1, 2019 - August 1, 2021
Checked stock data, updated records, delivered customer service, and supported daily retail operations.
Digital Communication / Growth Tribe Online at Growth Tribe
January 1, 2022 - January 1, 2023
Completed online training in digital communication and growth strategies; applied learnings to personal and project work.

Education

Bachelor's degree in HBO Communicatie at Hogeschool Utrecht
January 1, 2012 - December 31, 2018

Qualifications

Bachelor's degree in HBO Communication
January 11, 2030 - February 19, 2026
Bachelor's degree in HBO Communication
January 11, 2030 - February 19, 2026

Industry Experience

Retail, Professional Services, Media & Entertainment, Travel & Hospitality, Education, Consumer Goods