Available to hire
I am a Project Manager and Performance Consultant specializing in large-scale networks and business transformation programs, underpinned by systems upgrades and significant business process optimisation. I focus on shaping strategy, design, and delivery for enterprise initiatives, with a strong emphasis on change management and learning design.
As a freelancer with experience across telecommunications, IT, health, and financial services, I coach, mentor, and inspire teams to adopt technology-driven improvements that save time and money, uplift capability, and enhance customer experiences.
Language
English
Fluent
Work Experience
Project Manager / Change Practitioner / Performance Consultant at Explore IT
August 1, 2019 - PresentProvide Project and Change Management Strategy, Design and Deployment, and Learning Design and Coaching for on IT transformation projects. Strong focus on Rapid Results Coaching for Digital Capability and Project results.
Change Manager with Business Process Documentation at Spark NZ Ltd
April 1, 2025 - September 1, 2025Provided Change Management strategy, guidance and implementation on Transformation wide projects including Partner Outsourcing, MS Dynamics and Salesforce Summer R1 Upgrade. Engaged Stakeholders and built capability with Process Leads to document Standard Operating Procedures in preparation for User Acceptance Testing. Implemented the UAT and Learning Design plans for broader change readiness.
Programme Change Manager at Mosaic Consulting
June 1, 2024 - September 1, 2024Delivered the Programme Change Strategy for an MS 365 Business Central Upgrade for a government agency in the financial services sector. Advised on Learning Design and Capability Uplift.
Digital Capabilities & Culture Lead / Project Management at University of Auckland
May 1, 2022 - May 1, 2023Finalist in HRNZ Awards 2023 for Delivery of a Digital Capability and Culture Programme. Implement user adoption strategies and workshops with Australian Partner using Microsoft 365 Tool suite. Developed and delivered end to end Change Management Plan activities with wide stakeholder engagement. Marketed and evangelised digital capability user stories to improve digital competencies in Professional and Academic staff. Assisted with capability uplift in Learning & Development team. Designed a new learning solution for Researchers managing the Post Award process of their Research Projects.
Change Management Strategy / Technical Business Process Documentation / Instructional Design at NZ Health Partnerships
July 1, 2020 - October 1, 2021Provide Oracle EBS Learning Adoption Strategy, design and development of the National Technology Solution for DHBs. Provided guidance on change management activities and communications plan. Oversight and management of Business Process documentation with a BA Direct Report.
Learning Consultant - Enterprise Learning Project Manager at Bank of New Zealand
October 1, 2018 - July 1, 2019Project Manage and design Credit Learning Framework. Procured services in liaison with NAB and ITO’s to build Accreditation and Career Pathways. Provided Learning Strategies to improve customer experience.
Project Manager - Business Process Analyst - MS Dynamics CRM Adoption at Financial Markets Authority
July 1, 2018 - September 1, 2018Identified adoption issues and provided solutions to the Business Operations team, in liaison with the Technology team. Cleaned up the MS Dynamics User documentation. Designed , developed and project managed the implementation of an Online Interactive Help system integrated into MS Dynamics for an improved user experience.
Capability Business Partner - Enterprise Learning Project Manager at Bank of New Zealand
March 1, 2016 - July 1, 2018Project Manage Enterprise -wide Learning Projects with external learning vendors . Project Managed the most recent Home Lending Induction Programme , for front -line bankers in store network. Set up a Product Learning Framework. Provide guidance on Project Management and learning strategies to positively impact the customer experience.
Project Manager/ S Dynamics CRM Trainer at Craigs Investment Partners
May 1, 2014 - October 1, 2014Instructional Design, Development and Delivery (including Training Trainers) for End User Training on MS Dynamics CRM Software for a nationwide rollout to the Adviser Network.
Training and Documentation Consultant at Mobilis Networks Ltd
May 1, 2013 - January 1, 2014Technical documentation, internal and external learning solutions for Mobile Financial Services clients in Middle East and Africa. Infrastructure: NFC and POS technologies with AFL. Software: Mobilis Client Cloud CRM and Internal Sales Claromentis CRM, Articulate Storyline, Robo 7 and iMovie Authoring Tools.
Project Manager / SharePoint Intranet Consultant at Bank of New Zealand
July 1, 2012 - December 1, 2012Project Management and Instructional Design of updates to SharePoint Intranet sites and re-launch of People and Communications Intranet.
Skipper / Dive Instructor / Crew at Te Harinui, NZ
August 1, 2011 - June 1, 2012Delivery of Te Harinui (46ft Cat) from Marshall Islands to New Zealand. Delivered PADI Scuba Diving courses, and investigated Marine Conservation opportunities in Pacific Islands.
Team Lead, Technical Writing and Performance Consulting/Business Process Optimisation at Transurban, Melbourne
May 1, 2010 - July 1, 2011Headed up Technical Writing Team and Re-authored Business Process documentation to validate functionality of new Oracle CC&B ERP and Unico roadside solution. Developed end user transition training and guidance on change activities.
Training Delivery at Department of Justice, Melbourne
January 1, 2010 - April 1, 2010Delivered training courses for clients of the Department of Justice participating in an Online Auction for Gaming licences in Victoria.
Project Manager/ Instructional Designer / E-Learning at RWD New Zealand
December 1, 2009 - December 31, 2009Fulfilled an urgent requirement to design an e-learning Induction Program for a leading Finance Company on behalf of RWD NZ.
Project Assistant/ E-Learning Consultant / Technical Writer in Engineering PMO at Telstra Australia, Melbourne
September 1, 2008 - November 1, 2009Delivered Online Learning Solution using Captivate and Articulate for Technical Support staff for the NGWL service and Radio Ethernet Enablement projects. Updated Business Process, Solution Architecture and Online Requirements documentation.
Project Manager/ Learning & Development Consultant at PBL Media, Sydney
July 1, 2008 - August 1, 2008Delivered systems and business process learning solution for the Subscriptions Call Centre, including future induction training. Established documentation standards and delivered a ‘Train the Trainers’ Workshop as final handover for business as usual.
Performance Consulting/ Instructional Designer and Trainer at AMP, Sydney
October 1, 2007 - April 1, 2008Instructional design and delivery of end user training materials for business upgrade of Siebel 8, focusing on Core CRM applications. Provided guidance on how to setup and deliver training using Centra Virtual Classroom.
Project Manager / Business Analyst / Technical Writer at Tertiary Education Commission, NZ
August 1, 2007 - October 1, 2007Championed the operational use of a n MS SharePoint application designed as an EDRMS with vision of a Web Portal in future developments. Improved internal communications between the Business, IT and Training departments and provided a process for issues resolution. Recommended strategies for improved service delivery.
Ray Marine Electronics and Communications and Quality Control Officer at Te Harinui, NZ
April 1, 2007 - August 1, 2007Delivered crew training of Ray Marine Electronics and Communications equipment onboard Te Harinui. Managed Quality Control during commissioning phases of the project in liaison with the owner, designer and manufacturing company. Delivered Te Harinui on her maiden voyage from Cape Town, South Africa to Salvador, Brazil.
Systems Training at ACCIDENT COMPENSATION CORPORATION NZ
November 1, 2006 - March 1, 2007Delivered customised training for a new Claims Management System nationwide and provided coaching knowledge on how to develop Simulations.
Performance Consulting / Sales Academy at VODAFONE NZ LTD
May 1, 2006 - October 1, 2006Sales Academy, analysis and project scope for a blended learning solution for internal and external sales teams of Vodafone NZ Sales Academy. Leveraged Vodafone Live service to prove a Mobile Learning concept.
POS Billing System Training / Technical Writer at SHARP CORP NZ LTD
March 1, 2006 - May 1, 2006Designed and delivered Instructor Led Training to Sharp Retailers in the North Island to adopt a new Online Billing System.
Instructional Design at NZ Police
October 1, 2005 - March 1, 2006Designed and developed a self-paced induction program for Officers holding the Sale of Liquor Act portfolio. The product was delivered as a study guide, requiring participants to manage their learning and gain knowledge through referencing online learning materials. Deployed nationwide with local coaches nominated to support the learning process, target the content and assess competence of individuals.
Project Manager / Instructional Designer / E-Learning at Land Information NZ
June 1, 2005 - October 1, 2005Contracted by Inspire Group (an E-Learning Vendor in Wellington), to Project Manage and Instructionally Design a series of Simulations for Land Information NZ’s Document Management System. Managed the client in liaison with internal animators to develop and deliver the solution.
Instructional Design / Guest Speaker at NZ Post
April 1, 2005 - May 31, 2005Designed and developed a Training Solution for NZ Post’s Security Team to lift the professionalism of their internal presentations and delivered the content in a workshop at their National Conference.
Project Manager / Instructional Design – E-Learning at The Learning Curve for Auckland University
September 1, 2004 - March 1, 2005Completed a Web Based Learning program for University of Auckland Business School, for lecturers to understand how to use Video Conferencing Facilities and Equipment. Managed client relations with internal animators to deliver the solution.
SAP Training Design & Development / Technical Writer at Sysdoc Systems for Fonterra
March 1, 2004 - August 1, 2004Training procedure analysis and design for a Global SAP implementation for Fonterra, focusing on MM, SD and CRM.
PADI Scuba Diving Courses at Freelance Scuba Diving Training
October 1, 2003 - March 1, 2004Freelance scuba diving instructor delivering PADI courses
IT E-Learning Consultant / Technical Writer at Cisco Systems Europe
April 1, 2000 - October 1, 2003Developed and delivered training on Siebel CRM, Oracle ERP and Salesforce.com, and Sales IT Tools, to New Hire and Existing Field Sales Force across EMEA. Designed, developed and deployed blended and e-learning solutions on a project basis for internally developed bespoke systems and business processes globally.
Education
Accelerated Coaching Certification at International Coaching Federation
January 1, 2023 - February 19, 2026CAPM Exam Prep Course at PMI
January 1, 2012 - February 19, 2026National Certificate in Business at Auckland Institute of Technology
January 1, 1990 - February 19, 2026Qualifications
Certificate IV in Training and Assessment
January 1, 2009 - February 19, 2026Darryl Sink Certificate in Instructional Design
January 1, 2000 - February 19, 2026Rogen Effective Presentations Course
January 1, 1991 - February 19, 2026Accelerated Coaching Certification
January 1, 2023 - February 19, 2026CAPM Exam Prep Course
January 1, 2012 - February 19, 2026Certificate IV in Training and Assessment
January 1, 2009 - February 19, 2026Darryl Sink Certificate in Instructional Design
January 1, 2000 - February 19, 2026Rogen Effective Presentations Course
January 1, 1991 - February 19, 2026National Certificate in Business
January 1, 1990 - February 19, 2026Industry Experience
Telecommunications, Financial Services, Education, Professional Services, Government, Software & Internet, Media & Entertainment, Other
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