Available to hire
I’m Avril Clinton-Forde, a strategic enablement and learning design professional focused on turning complex business needs into practical, impact-driven programs. I excel at translating large-scale goals into actionable learning experiences, coaching frameworks, and data-driven outcomes that boost revenue and customer success across global teams.
I design AI-augmented workflows, lead multi-region enablement initiatives, and mentor teams to raise performance while maintaining a strong emphasis on clarity, alignment, and sustainable impact.
Skills
Experience Level
Expert
Language
English
Fluent
French
Advanced
Spanish; Castilian
Advanced
German
Intermediate
Italian
Intermediate
Japanese
Intermediate
Work Experience
Senior Revenue Enablement Manager (Global) at Shopify
December 1, 2023 - PresentGlobal enablement strategy, design, and delivery for Customer Success; built end-to-end enablement programs; defined KPIs and measurement; led cross-regional initiatives; drove sustainable performance uplift.
Senior Customer Success Development Specialist (EMEA) at Shopify
April 1, 2022 - November 30, 2023Enablement partner for the EMEA Customer Success team; conducted gap analysis, designed programs, created content, and delivered coaching; orchestrated multi-regional stakeholder management.
Senior Customer Success Manager at Shopify
April 1, 2019 - April 30, 2022Portfolio management for 50+ Shopify Plus customers; strategy development, issue resolution, cross-functional collaboration; led onboarding for 30+ CSMs; maintained monthly cadence and enablement content.
Owner Operator – E-commerce Online Stores at Independent (Self-Employed) – Kilcock, County Kildare
May 1, 2010 - September 1, 2014Built and operated a 900 SKU e-commerce store; end-to-end ownership for marketing, content creation, procurement, supplier relations, and fulfillment.
Digital Marketing Consultant at Various Clients
January 1, 2014 - April 1, 2019Delivered tailored digital marketing services including strategy, content creation, SEO, analytics, training; managed social channels and CRM.
Education
BSc (Hons) Psychology Applied to IT at IADT
January 1, 2001 - January 1, 2005Postgraduate Diploma in Innovation & New Business Development (First Class Honours) at DCU Ryan Academy
January 1, 2010 - January 1, 2011Postgraduate Diploma in Digital Marketing & Social Media (Distinction) at Fitzwilliam Institute
January 1, 2019 - January 1, 2021Certificate in Business Coaching Skills (Distinction) at UCD Professional Academy
October 1, 2022 - February 1, 2023Professional Diploma in Digital Learning Design (Distinction) at Digital Learning Institute
March 1, 2023 - September 1, 2023Certificate in Finance for Non-Finance Managers (Distinction) at UCD Professional Academy
October 1, 2023 - February 1, 2024Challenger Fundamentals (Sales & Sales Coaching Pathways) at Challenger
October 1, 2023 - February 21, 2026Qualifications
Certificate in Finance for Non-Finance Managers (Distinction)
October 1, 2023 - February 1, 2024Challenger Fundamentals (Sales & Sales Coaching Pathways)
October 1, 2023 - February 21, 2026Professional Diploma in Digital Learning Design (Distinction)
March 1, 2023 - September 1, 2023Certificate in Business Coaching Skills (Distinction)
October 1, 2022 - February 1, 2023Postgraduate Diploma in Digital Marketing & Social Media (Distinction)
January 1, 2019 - January 1, 2021Postgraduate Diploma in Innovation & New Business Development (First Class Honours)
January 1, 2010 - January 1, 2011BSc (Hons) Psychology Applied to IT
January 1, 2001 - January 1, 2005Industry Experience
Software & Internet, Education, Professional Services, Media & Entertainment, Retail
Skills
Experience Level
Expert
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