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Hi, I’m Paul Stefan Botezatu, an IT leader in the UK with a track record of boosting team performance and service delivery. I’ve improved employee eNPS from 35% to 83%, cut IT resolution times, and accelerated onboarding from two weeks to two hours. I’m certified in ITIL V4, Google Cybersecurity, and Agile Project Management, and I enjoy mentoring teams and driving operational excellence. Throughout my career I have led multi-country teams, streamlined ITIL-aligned processes, and implemented automation and security measures across Cloud, Endpoint, and Identity platforms. I’m passionate about building reliable, scalable IT services and empowering people to do their best work. …Hi, I’m Paul Stefan Botezatu, an IT leader in the UK with a track record of boosting team performance and service delivery. I’ve improved employee eNPS from 35% to 83%, cut IT resolution times, and accelerated onboarding from two weeks to two hours. I’m certified in ITIL V4, Google Cybersecurity, and Agile Project Management, and I enjoy mentoring teams and driving operational excellence. Throughout my career I have led multi-country teams, streamlined ITIL-aligned processes, and implemented automation and security measures across Cloud, Endpoint, and Identity platforms. I’m passionate about building reliable, scalable IT services and empowering people to do their best work.

Paul Stefan Botezatu

Full Stack Developer, Web Developer, Programmer, +2

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Hi, I’m Paul Stefan Botezatu, an IT leader in the UK with a track record of boosting team performance and service delivery. I’ve improved employee eNPS from 35% to 83%, cut IT resolution times, and accelerated onboarding from two weeks to two hours. I’m certified in ITIL V4, Google Cybersecurity, and Agile Project Management, and I enjoy mentoring teams and driving operational excellence. Throughout my career I have led multi-country teams, streamlined ITIL-aligned processes, and implemented automation and security measures across Cloud, Endpoint, and Identity platforms. I’m passionate about building reliable, scalable IT services and empowering people to do their best work. …Hi, I’m Paul Stefan Botezatu, an IT leader in the UK with a track record of boosting team performance and service delivery. I’ve improved employee eNPS from 35% to 83%, cut IT resolution times, and accelerated onboarding from two weeks to two hours. I’m certified in ITIL V4, Google Cybersecurity, and Agile Project Management, and I enjoy mentoring teams and driving operational excellence. Throughout my career I have led multi-country teams, streamlined ITIL-aligned processes, and implemented automation and security measures across Cloud, Endpoint, and Identity platforms. I’m passionate about building reliable, scalable IT services and empowering people to do their best work.

Available to hire

Hi, I’m Paul Stefan Botezatu, an IT leader in the UK with a track record of boosting team performance and service delivery. I’ve improved employee eNPS from 35% to 83%, cut IT resolution times, and accelerated onboarding from two weeks to two hours. I’m certified in ITIL V4, Google Cybersecurity, and Agile Project Management, and I enjoy mentoring teams and driving operational excellence.

Throughout my career I have led multi-country teams, streamlined ITIL-aligned processes, and implemented automation and security measures across Cloud, Endpoint, and Identity platforms. I’m passionate about building reliable, scalable IT services and empowering people to do their best work.

Skills

Active Directory

Jira

Azure

Experience Level

Active Directory

Expert

Jira

Expert

Azure

Expert

Language

English

Fluent

Romanian, Moldavian, Moldovan

Fluent

Work Experience

Datacentre Analyst at Lloyds Banking Group

January 1, 2025 - Present

Developed and deployed custom Power Apps to automate data centre processes; optimized Jira workflows and Agile methodologies; managed data centre integrity through security audits and access controls; performed hardware diagnostics and copper cable tracing to ensure connectivity; oversaw the full hardware lifecycle including secure decommissioning and hard drive erasure; audited and tested technical User Guides; managed incident and change requests in ServiceNow; collaborated with network teams on firewall/VLAN configurations.

IT Operations Lead at Insignis Cash Solutions

February 1, 2024 - November 1, 2024

Led strategic IT operations, delivering a 50% improvement in service efficiency; reduced software costs by 50% via M365 renegotiation; established ITIL-aligned processes and optimized Jira workflows; improved response times and onboarding efficiency; administered M365, Entra, and Intune; enhanced asset tracking and cybersecurity with new MDM and Defender policies; maintained 99.9% uptime; mentored staff and delivered user training; improved vendor performance and onboarding automation with Okta.

IT Services Team Lead at Frontiers

April 1, 2022 - February 1, 2024

Led two global teams (Spain, China); served as Interim IT Manager; boosted eNPS from 35% to 83%; reduced full resolution time from 45 to 15 hours; cut onboarding from 2 weeks to 2 hours for 120 hires per month; migrated from SCCM to Autopilot, cutting hardware build times by 60%; administered AD and Apple Business Manager; managed supplier relationships and contracts; drove cost optimization by consolidating 70+ Dell warranties and migrating from Monday.com to Miro.

Senior Associate IT OPS Services (Contract) at Coforge

August 1, 2021 - April 1, 2022

Managed hardware and software deployment for Channel 4; escalation point for multi-tiered support; MAC user support; Active Directory account administration; managed tickets in ServiceNow; adhered to ITIL guidelines.

Service Desk & Support Analyst Global IT (Contract) at JuicePlus+

January 1, 2021 - August 1, 2021

Provided 1st and 2nd line support in line with ITIL; incident logging in ServiceNow; user and group accounts in Active Directory and Novomind; asset tracking and reporting via Excel pivot charts.

Live Online Technician (Contract) at SANS Institute

October 1, 2020 - January 1, 2021

First point of escalation for live online classes; troubleshooting VMware, audio, and video issues; scheduled classes and recordings using Excel and GoToTraining.

Service desk analyst - Team Leader at ClassIT Outsourcing

June 1, 2019 - September 1, 2020

Led a team of 20 service desk analysts; delivered top-tier support with 90% SLA; devised and delivered a new training program that cut onboarding time by 50%; produced SLA and productivity reports using Excel.

Desktop Support Technician at Technical University of Constructions Bucharest

February 1, 2017 - May 1, 2019

Installed, configured, and troubleshot IT equipment across Windows, macOS, and Chromebooks; contributed to a large Windows 10 migration project; managed asset tracking.