Hi, I’m Paul Stefan Botezatu, an IT leader in the UK with a track record of boosting team performance and service delivery. I’ve improved employee eNPS from 35% to 83%, cut IT resolution times, and accelerated onboarding from two weeks to two hours. I’m certified in ITIL V4, Google Cybersecurity, and Agile Project Management, and I enjoy mentoring teams and driving operational excellence. Throughout my career I have led multi-country teams, streamlined ITIL-aligned processes, and implemented automation and security measures across Cloud, Endpoint, and Identity platforms. I’m passionate about building reliable, scalable IT services and empowering people to do their best work.

Paul Stefan Botezatu

Hi, I’m Paul Stefan Botezatu, an IT leader in the UK with a track record of boosting team performance and service delivery. I’ve improved employee eNPS from 35% to 83%, cut IT resolution times, and accelerated onboarding from two weeks to two hours. I’m certified in ITIL V4, Google Cybersecurity, and Agile Project Management, and I enjoy mentoring teams and driving operational excellence. Throughout my career I have led multi-country teams, streamlined ITIL-aligned processes, and implemented automation and security measures across Cloud, Endpoint, and Identity platforms. I’m passionate about building reliable, scalable IT services and empowering people to do their best work.

Available to hire

Hi, I’m Paul Stefan Botezatu, an IT leader in the UK with a track record of boosting team performance and service delivery. I’ve improved employee eNPS from 35% to 83%, cut IT resolution times, and accelerated onboarding from two weeks to two hours. I’m certified in ITIL V4, Google Cybersecurity, and Agile Project Management, and I enjoy mentoring teams and driving operational excellence.

Throughout my career I have led multi-country teams, streamlined ITIL-aligned processes, and implemented automation and security measures across Cloud, Endpoint, and Identity platforms. I’m passionate about building reliable, scalable IT services and empowering people to do their best work.

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Experience Level

Expert
Expert

Language

English
Fluent
Romanian, Moldavian, Moldovan
Fluent

Work Experience

Datacentre Analyst at Lloyds Banking Group
January 1, 2025 - Present
Developed and deployed custom Power Apps to automate data centre processes; optimized Jira workflows and Agile methodologies; managed data centre integrity through security audits and access controls; performed hardware diagnostics and copper cable tracing to ensure connectivity; oversaw the full hardware lifecycle including secure decommissioning and hard drive erasure; audited and tested technical User Guides; managed incident and change requests in ServiceNow; collaborated with network teams on firewall/VLAN configurations.
IT Operations Lead at Insignis Cash Solutions
February 1, 2024 - November 1, 2024
Led strategic IT operations, delivering a 50% improvement in service efficiency; reduced software costs by 50% via M365 renegotiation; established ITIL-aligned processes and optimized Jira workflows; improved response times and onboarding efficiency; administered M365, Entra, and Intune; enhanced asset tracking and cybersecurity with new MDM and Defender policies; maintained 99.9% uptime; mentored staff and delivered user training; improved vendor performance and onboarding automation with Okta.
IT Services Team Lead at Frontiers
April 1, 2022 - February 1, 2024
Led two global teams (Spain, China); served as Interim IT Manager; boosted eNPS from 35% to 83%; reduced full resolution time from 45 to 15 hours; cut onboarding from 2 weeks to 2 hours for 120 hires per month; migrated from SCCM to Autopilot, cutting hardware build times by 60%; administered AD and Apple Business Manager; managed supplier relationships and contracts; drove cost optimization by consolidating 70+ Dell warranties and migrating from Monday.com to Miro.
Senior Associate IT OPS Services (Contract) at Coforge
August 1, 2021 - April 1, 2022
Managed hardware and software deployment for Channel 4; escalation point for multi-tiered support; MAC user support; Active Directory account administration; managed tickets in ServiceNow; adhered to ITIL guidelines.
Service Desk & Support Analyst Global IT (Contract) at JuicePlus+
January 1, 2021 - August 1, 2021
Provided 1st and 2nd line support in line with ITIL; incident logging in ServiceNow; user and group accounts in Active Directory and Novomind; asset tracking and reporting via Excel pivot charts.
Live Online Technician (Contract) at SANS Institute
October 1, 2020 - January 1, 2021
First point of escalation for live online classes; troubleshooting VMware, audio, and video issues; scheduled classes and recordings using Excel and GoToTraining.
Service desk analyst - Team Leader at ClassIT Outsourcing
June 1, 2019 - September 1, 2020
Led a team of 20 service desk analysts; delivered top-tier support with 90% SLA; devised and delivered a new training program that cut onboarding time by 50%; produced SLA and productivity reports using Excel.
Desktop Support Technician at Technical University of Constructions Bucharest
February 1, 2017 - May 1, 2019
Installed, configured, and troubleshot IT equipment across Windows, macOS, and Chromebooks; contributed to a large Windows 10 migration project; managed asset tracking.

Education

Bachelor’s Degree, Automation and Applied Informatics at Technical University of Constructions Bucharest
January 11, 2030 - February 21, 2026
Bachelor’s Degree, Automation and Applied Informatics at Technical University of Constructions Bucharest
January 11, 2030 - February 21, 2026

Qualifications

Foundation Certificate in Cyber Security (NCSC Certified Bootcamp)
January 11, 2030 - December 1, 2025
Lean Six Sigma
January 1, 2024 - February 21, 2026
Agile Project Management
January 1, 2024 - February 21, 2026
Career Essentials in Cybersecurity
January 1, 2024 - February 21, 2026
Cyber Incident Response
January 1, 2024 - February 21, 2026
Google Cybersecurity Certificate
January 1, 2023 - February 21, 2026
Communication
January 1, 2023 - February 21, 2026
ITIL V4
January 1, 2022 - February 21, 2026
CompTIA ITF+
January 1, 2019 - February 21, 2026
CompTIA Training by StarTech Academy
January 1, 2019 - February 21, 2026
Foundation Certificate in Cyber Security (NCSC Certified Bootcamp)
January 11, 2030 - December 1, 2025
Lean Six Sigma
January 1, 2024 - February 21, 2026
Agile Project Management
January 1, 2024 - February 21, 2026
Career Essentials in Cybersecurity
January 1, 2024 - February 21, 2026
Cyber Incident Response
January 1, 2024 - February 21, 2026
Google Cybersecurity Certificate
January 1, 2023 - February 21, 2026
ITIL V4
January 1, 2022 - February 21, 2026
CompTIA ITF+
January 1, 2019 - February 21, 2026
Communication
January 1, 2023 - February 21, 2026

Industry Experience

Financial Services, Software & Internet, Professional Services, Education