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Hi, I’m Mike Cortez. I’ve spent 10+ years building and operating secure, highly available platforms across AWS and GCP. I design CI/CD pipelines, infrastructure-as-code, Kubernetes-based platforms, and automated security, observability, and deployment workflows used by large internal and external customers.\n\nI’ve led complex migrations, reduced operational risk, and helped teams ship safely and quickly in agile, high-scale environments. I love collaborating with cross-functional teams, mentoring others, and acting as a trusted technical advisor to customers.…Hi, I’m Mike Cortez. I’ve spent 10+ years building and operating secure, highly available platforms across AWS and GCP. I design CI/CD pipelines, infrastructure-as-code, Kubernetes-based platforms, and automated security, observability, and deployment workflows used by large internal and external customers.\n\nI’ve led complex migrations, reduced operational risk, and helped teams ship safely and quickly in agile, high-scale environments. I love collaborating with cross-functional teams, mentoring others, and acting as a trusted technical advisor to customers.

Mike Cortez

DevOps Developer, Cloud Developer, Full Stack Developer, +2

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Hi, I’m Mike Cortez. I’ve spent 10+ years building and operating secure, highly available platforms across AWS and GCP. I design CI/CD pipelines, infrastructure-as-code, Kubernetes-based platforms, and automated security, observability, and deployment workflows used by large internal and external customers.\n\nI’ve led complex migrations, reduced operational risk, and helped teams ship safely and quickly in agile, high-scale environments. I love collaborating with cross-functional teams, mentoring others, and acting as a trusted technical advisor to customers.…Hi, I’m Mike Cortez. I’ve spent 10+ years building and operating secure, highly available platforms across AWS and GCP. I design CI/CD pipelines, infrastructure-as-code, Kubernetes-based platforms, and automated security, observability, and deployment workflows used by large internal and external customers.\n\nI’ve led complex migrations, reduced operational risk, and helped teams ship safely and quickly in agile, high-scale environments. I love collaborating with cross-functional teams, mentoring others, and acting as a trusted technical advisor to customers.

Available to hire

Hi, I’m Mike Cortez. I’ve spent 10+ years building and operating secure, highly available platforms across AWS and GCP. I design CI/CD pipelines, infrastructure-as-code, Kubernetes-based platforms, and automated security, observability, and deployment workflows used by large internal and external customers.\n\nI’ve led complex migrations, reduced operational risk, and helped teams ship safely and quickly in agile, high-scale environments. I love collaborating with cross-functional teams, mentoring others, and acting as a trusted technical advisor to customers.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Premium Support Engineer at Grafana Labs

September 1, 2024 - Present

Provided premium, Kubernetes- and Helm-based deployments for enterprise Grafana customers; troubleshooted production-grade observability platforms at scale; developed automation (Python, Bash) to accelerate customer remediation and standardize solutions; diagnosed CI/CD, Terraform, Kubernetes deployment issues across diverse cloud environments; contributed production code via PRs; served as trusted technical advisor to top-tier customers and collaborated with solution architects and account teams to ensure satisfaction.

Site Reliability Engineer III at Mailgun by Sinch

May 1, 2021 - October 1, 2023

Led cloud-native SRE work on a 1B+ daily message platform; migrated to cloud, designed IaC-driven environments using Terraform and Ansible; implemented CI/CD pipelines and security patches; improved observability and reliability; led incident response for major customers and reduced toil with automation.

Site Reliability Engineer III at Subspace

October 1, 2020 - March 1, 2021

In charge of platform health; implemented monitoring with Prometheus on EKS; alerting with Alertmanager via GitLab Runners; refactored Grafana observability to provide single-pane-of-glass view for other teams; refactored Ansible playbooks and runbooks; updated BGP routes to PoPs; led incident response for Epic Games.

Linux Systems Engineer III, Infrastructure Team at Rackspace Technology

May 1, 2018 - October 1, 2020

Led zero-downtime firmware upgrades across 120+ servers; automated disk replacement and maintenance; saved $500k+/year by migrating from RAID10-based storage to object storage; maintained 1000+ CentOS-based servers; updated in-house Python auth backend; investigated potential migration of resources to AWS; reduced bare-metal MySQL footprint; improved monitoring and alerting.

Lead Technical Support Engineer III at Rackspace Technology

July 1, 2012 - March 1, 2015

Created a pathway for operations into engineering from support; coordinated incident response; acted as proxy between engineering and support; identified opportunities to tool the platform; provided VIP support to top customers.

Linux Systems Engineer III, Mail Storage and Routing Team at Rackspace Technology

March 1, 2015 - May 1, 2018

Coordinated operations for mail storage and routing platforms; improved uptime; implemented automation to reduce toil and accelerate maintenance.