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I am a dependable, detail-oriented IT Support Specialist and QA tester with a solid background in hardware troubleshooting, network connectivity, and software testing. I pride myself on strong analytical thinking, problem-solving, and a collaborative approach that helps teams move from concept through to production. I enjoy working across teams to improve system performance and end-user experience, and I'm motivated to contribute to projects from planning to deployment. I value clear communication, thorough documentation, and customer-focused support, including hands-on troubleshooting and remote assistance.…I am a dependable, detail-oriented IT Support Specialist and QA tester with a solid background in hardware troubleshooting, network connectivity, and software testing. I pride myself on strong analytical thinking, problem-solving, and a collaborative approach that helps teams move from concept through to production. I enjoy working across teams to improve system performance and end-user experience, and I'm motivated to contribute to projects from planning to deployment. I value clear communication, thorough documentation, and customer-focused support, including hands-on troubleshooting and remote assistance.

Charnele Callender

QA Engineer, Game Tester, Game Developer, +2

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I am a dependable, detail-oriented IT Support Specialist and QA tester with a solid background in hardware troubleshooting, network connectivity, and software testing. I pride myself on strong analytical thinking, problem-solving, and a collaborative approach that helps teams move from concept through to production. I enjoy working across teams to improve system performance and end-user experience, and I'm motivated to contribute to projects from planning to deployment. I value clear communication, thorough documentation, and customer-focused support, including hands-on troubleshooting and remote assistance.…I am a dependable, detail-oriented IT Support Specialist and QA tester with a solid background in hardware troubleshooting, network connectivity, and software testing. I pride myself on strong analytical thinking, problem-solving, and a collaborative approach that helps teams move from concept through to production. I enjoy working across teams to improve system performance and end-user experience, and I'm motivated to contribute to projects from planning to deployment. I value clear communication, thorough documentation, and customer-focused support, including hands-on troubleshooting and remote assistance.

Available to hire

I am a dependable, detail-oriented IT Support Specialist and QA tester with a solid background in hardware troubleshooting, network connectivity, and software testing. I pride myself on strong analytical thinking, problem-solving, and a collaborative approach that helps teams move from concept through to production.

I enjoy working across teams to improve system performance and end-user experience, and I’m motivated to contribute to projects from planning to deployment. I value clear communication, thorough documentation, and customer-focused support, including hands-on troubleshooting and remote assistance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Work Experience

IT Support Technician at Custom Computer Specialists (Premier IT Solutions Provider)

June 1, 2025 - December 1, 2025

Assigned to support a large-scale EPIC EMR Go-Live initiative; validated and prepared clinical workstations and peripherals for seamless integration. Installed and configured imaging, integrated printers, scanners, badge readers, and drivers; troubleshot hardware/software issues and resolved connectivity. Traveled to multiple sites, performed hands-on support, and documented client sign-off and inventory. Successfully prepared over 2,000 workstations across 24 facilities with 100% deployment timeline compliance and no major post-deployment issues.

Photographer at ClassAct Photography

September 1, 2024 - April 1, 2025

Captured high-quality portraits for school events; managed multiple events per day with effective time-management and collaboration with event coordinators; consistently delivered photos on schedule, contributing to repeat bookings.

Remote Software Tester at Global Beta Testing Network

January 1, 2016 - Present

Conducted thorough testing and documented bugs for multiple clients in fast-paced environments; collaborated remotely with development teams to reproduce issues and provide actionable feedback; maintained confidentiality.

IT Specialist / Intern (Contract / Volunteer) at Kenton Electric

September 1, 2009 - Present

Provided troubleshooting and support for technology integrations in electrical installations; diagnosed and resolved issues with thermostats, boilers, and NVR systems; managed inventory and prepared detailed job reports; reduced installation errors and improved client satisfaction.

Photographer at Lifetouch National School Studios

September 1, 2023 - November 1, 2023

Captured high-volume school photos within tight timeframes; adapted to varying schedules and environments; delivered consistent quality and improved feedback.

Home Theater Installer at Geek Squad / Best Buy

January 1, 2022 - July 1, 2023

Installed and configured home theater systems; performed system troubleshooting and network setup; provided custom solutions and clear guidance to clients; achieved high customer satisfaction.

STEM Teacher at MakerState

October 1, 2021 - December 1, 2021

Designed and delivered project-based STEM/STEAM lessons for K-12 students; integrated hands-on activities to foster creativity and problem-solving; collaborated with school staff and families to ensure program success.

Game Design Intern at Zygobot

January 1, 2020 - September 1, 2020

Contributed to prototype game design; created and refined 3D assets; conducted playtests and provided reports to reduce bugs and improve the gaming experience.

Tech Intern at West Warwick Public Library

November 1, 2017 - September 1, 2018

Supported library technology events; organized activities, assisted patrons with technical issues, and contributed to improved community engagement.

Delivery Driver at Papa Gino's

January 1, 2016 - June 1, 2017

Provided timely customer service and on-time deliveries in a fast-paced environment; maintained accuracy and professional communication.