Lead Virtual Assistant at Charis Channah Limited

Executive support and project coordination for three senior executives, reducing scheduling conflicts by 40%. Oversee high-volume email accounts, responding to routine inquiries and prioritizing urgent matters to save executives 10+ hours per week. Process improvement: implemented an automated client onboarding workflow using Zapier and Typeform, shortening the process from 3 days to 4 hours. Project oversight: coordinated tasks for a remote team of 5 using Slack and Monday.com, ensuring all project milestones are met on time.

Administrative Assistant at Neatm an Solar World

Documentation: Maintained digital filing systems and updated standard operating procedures (SOPs), improving team accessibility to information. Customer Service: Resolved an average of 30+ client inquiries daily via phone and email with a 95% satisfaction rating. Meeting Coordination: Organized weekly departmental meetings, including agenda preparation and minutes distribution.