Available to hire
I am a multilingual Senior Project Manager, Business Systems Analyst, and Technical Documentation Leader with over 30 years of global experience delivering high-impact IM/IT solutions, mission-critical documentation, and large-scale business transformation initiatives across federal government departments, telecoms, and multinational organizations. I excel at bridging business and technical teams, translating complex concepts into clear, actionable documentation for executives, developers, and end-users.
I am a strategic problem-solver with deep expertise in requirements engineering (BRD, TRD, FRD, URD), enterprise process re-engineering, gap/impact analysis, risk assessment, and workflow modeling (UML/Visio). I leverage BABOK-aligned methodologies to improve clarity, efficiency, and stakeholder confidence, consistently delivering meticulous, accessible materials and driving cross-functional collaboration across diverse audiences and locations.
Experience Level
Language
English
Fluent
French
Advanced
Hungarian
Intermediate
Work Experience
Senior Business Analyst at Immigration, Refugee, and Citizenship Canada
August 1, 2025 - December 1, 2025Supported cross-functional project leadership by maintaining the Master Project Plan, updating program rosters, and delivering executive-ready status updates, enhancing governance and alignment with strategic objectives.
Senior Business Consultant at Shared Services Canada
December 1, 2023 - March 1, 2024Developed enterprise policies, standards, and strategic plans; conducted SWOT analyses to identify gaps and risks; led prioritization and automation efforts; prepared executive-level reports and defined business/functional requirements.
Senior Project Manager at Shared Services Canada
June 1, 2022 - November 1, 2023Managed end-to-end project governance, maintained master project plan, and established centralized documentation; led enterprise AI sessions; contributed to WAN/LAN/Wi-Fi and SD-WAN modernization efforts.
Account Manager for ESDC at Shared Services Canada
July 1, 2021 - June 1, 2022Led client engagement for functional transfer of responsibilities from SSC to ESDC; monitored TB Submissions; tracked financial data and supported executive decision-making as a strategic liaison.
Senior Project Manager at Shared Services Canada
May 1, 2019 - July 1, 2021Managed full lifecycle delivery of GCSI implementations; coordinated site visits and deployments; evaluated SD-WAN integrations and supported secure infrastructure modernization.
Senior Business Systems Analyst at Indigenous Northern Affairs Canada
January 1, 2019 - March 1, 2019Analyzed Treaty Payments and Estate Management processes; defined requirements for automated genealogy algorithm; produced use cases and executive-ready materials.
Senior Project Manager / Senior Business Systems Analyst at Bank of Canada
May 1, 2018 - December 1, 2018Led Continuity of Operations (COOP) planning and renewals; analyzed business processes; collaborated with stakeholders to strengthen resilience and continuity planning.
Senior Business Systems Analyst / Project Manager at Canadian Food Inspection Agency
December 1, 2017 - March 1, 2018Led end-to-end requirements, process maps (As-Is/To-Be), data mapping, and interface requirements; supported change management, training, and testing for new capabilities.
Special Advisor at Department of National Defence
January 1, 2017 - December 1, 2017Conducted solution assessments for e-billing; led full-cycle requirements elicitation, process optimization, and data mapping; supported deployment readiness and stakeholder engagement.
Senior Business Systems Analyst / Project Manager at Parks Canada
January 1, 2014 - December 1, 2017Led nationwide SharePoint deployments; designed enterprise information management; performed end-to-end analysis, metadata migration, and bilingual training to drive adoption.
Senior Business Analyst / Project Manager at Natural Sciences & Engineering Research Council
March 1, 2011 - January 1, 2014Led pilot modernization for national research grant intake; translated business needs to actionable requirements; supported CRM migration and BI initiatives.
Technical Writer, Level III at Department of National Defence - 76 Communication Squadron
October 1, 2009 - March 1, 2011Authored and maintained technical documentation; developed workflow guides; created web content and training materials to support operations.
Senior Business Analyst at Health Canada Non-Insured Health Benefits Program
May 1, 2009 - March 1, 2010Analyzed immigration policies and operational workflows; identified gaps and opportunities; recommended improvements to policy clarity and service delivery.
Senior Business Analyst & Documentation Specialist at Canadian Food Inspection Agency
January 1, 2008 - March 1, 2010Developed BRD/TRD/URD documentation, conducted data mapping and interface analysis; authored field-ready guidelines and supported training and testing.
Senior Business Analyst at Canadian Food Inspection Agency
September 1, 2007 - March 1, 2008Led requirements and process analysis for R&D and ICTS initiatives; performed fit-gap analyses and stakeholder interviews to guide modernization.
Senior Business Analyst – Process Re-engineering at Canadian Food Inspection Agency
June 1, 2007 - November 1, 2007Documented BRD/TRD/URD for ICTS initiatives; evaluated reporting capabilities and conducted nationwide field research to map cross-agency processes.
Senior Business Analyst – Process Re-engineering at Canadian Food Inspection Agency
January 1, 2007 - May 1, 2007BRD/TRD/URD for Agrifood ICTS; mapped end-to-end processes; assessed integration opportunities and cross-border data flows.
Senior Business Analyst and Technical Writer at Immigration and Refugee Board of Canada
July 1, 2006 - January 1, 2007Co-designed ICMS online help, created bilingual English/French documentation, and supported integration and ePass feasibility for electronic signatures.
Project Manager, Business Analyst, Process Re-engineering, and Technical Writer at Verizon New York City USA
July 1, 2003 - July 1, 2006Contributed to AccOrd re-engineering; authored BRD/TRD/URD; led release management and stakeholder communication for distributed teams.
Senior Business Analyst at Department of Fisheries and Oceans
August 1, 2008 - PresentIndependent evaluation of PATH help system; documented findings and recommendations to improve guidance and accessibility.
Education
Certificate in Technical Communication at Concordia University
January 11, 2030 - February 22, 2026Programmer/Analyst Certificate (AEC) at John Abbott College
January 11, 2030 - February 22, 2026College Diploma (DEC): Business Administration Technology at John Abbott College
January 11, 2030 - February 22, 2026Qualifications
Top Secret Security Clearance
January 11, 2030 - December 31, 2025Secret Security Clearance
January 11, 2030 - December 31, 2026Industry Experience
Government, Professional Services, Software & Internet, Telecommunications, Transportation & Logistics
Experience Level
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