Available to hire
Hi, I’m Aanchal Williams—a hospitality professional with experience across café, bar, and front-of-house service in India and the UK. I enjoy creating great guest experiences, from pulling espresso shots and crafting basic cocktails to taking orders, managing tills, and keeping service running smoothly during busy periods. I’m currently completing an MBA at the University of Strathclyde.
Beyond operations, I pride myself on being friendly, reliable, and quick to pick up new systems. I’m comfortable collaborating with kitchen and floor teams to ensure seamless service and uphold high hygiene standards.
Experience Level
Language
English
Fluent
Work Experience
Waitress & Bar Staff at Boofi Café
March 1, 2026 - PresentServed 60–80 covers per shift across 6 tables, maintaining a welcoming atmosphere during peak lunch and evening service. Prepared and served espresso drinks and bar orders, averaging 40–50 drinks per shift during rush periods. Handled cash and card payments via POS, maintained front-of-house and bar hygiene to venue standards, and collaborated with kitchen and floor teams to keep service smooth during busy periods.
Café Owner & Barista at Willy's Home Bakes
January 1, 2025 - January 31, 2026Founded and ran a bakery and coffee studio, fulfilling 10–15 daily orders and hosting 5–6 pop-up events per year. Prepared the full range of espresso drinks and baked goods; managed stock, suppliers, and quality control. Supervised 2 team members across kitchen prep, packaging, and order fulfilment. Handled all cash and digital payments; tracked daily revenue, expenses, and profit margins.
Café Manager at Boston Café
April 1, 2024 - December 31, 2024Oversaw daily operations serving 50–70 customers per day, managing staff coordination, stock, and service standards. Managed customer relations and resolved complaints, contributing to consistently positive guest feedback. Created social media content and ran in-store promotions to drive footfall and repeat visits.
Group Head – Digital at Dentsu India
December 3, 2020 - May 31, 2022Led integrated marketing and digital campaigns for clients across education, healthcare and consumer sectors; aligned messaging with organizational goals; managed cross-departmental projects, timelines and deliverables; developed digital media campaigns and creative development; established partner-focused collateral and reporting.
Senior Consultant at Ernst & Young (EY) India
April 24, 2019 - August 14, 2020Led PR and digital campaigns for clients across FMCG, healthcare and tourism sectors; delivered high-impact events and media outreach; increased brand engagement through strategic social and sentiment-led PR campaigns; developed press materials and stakeholder engagement assets; collaborated with cross-functional teams and journalists to drive outcomes.
Social Media & PR Executive at Lyxel & Flamingo
January 1, 2019 - December 31, 2020Managed social media for 8–10 F&B and homegrown lifestyle brands, growing combined reach across Instagram and Facebook. Planned and delivered approximately 1 brand event per month — restaurant launches, in-venue activations, and pop-ups across Delhi.
Event Manager at Vibgyor Brand Services
January 1, 2014 - December 31, 2014Early career role managing brand events and activations (Delhi) in 2014, contributing to event planning and execution across multiple launches and pop-ups.
Education
Diploma in Mass Communication at Indian Institute of Mass Communication
August 1, 2015 - March 1, 2016MBA at University of Strathclyde
January 1, 2026 - July 1, 2026PG Diploma, Advertising & PR at Indian Institute of Mass Communication, New Delhi
January 1, 2015 - December 31, 2016BA Journalism & Mass Communication at JIMS, Guru Gobind Singh Indraprastha University, New Delhi
January 1, 2011 - December 31, 2014Qualifications
Certification in Digital Marketing
January 11, 2030 - February 23, 2026Industry Experience
Media & Entertainment, Education, Healthcare, Consumer Goods, Professional Services, Travel & Hospitality, Retail
Experience Level
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