I’m a growth-focused e-commerce marketer specializing in retention and performance. I help Shopify brands increase revenue through lifecycle email strategy, paid media optimization, and conversion-focused creative execution. Currently open to freelance and part-time opportunities where I can contribute to scalable growth systems and measurable results.

Muhammad Syafiq Lee

I’m a growth-focused e-commerce marketer specializing in retention and performance. I help Shopify brands increase revenue through lifecycle email strategy, paid media optimization, and conversion-focused creative execution. Currently open to freelance and part-time opportunities where I can contribute to scalable growth systems and measurable results.

Available to hire

I’m a growth-focused e-commerce marketer specializing in retention and performance. I help Shopify brands increase revenue through lifecycle email strategy, paid media optimization, and conversion-focused creative execution. Currently open to freelance and part-time opportunities where I can contribute to scalable growth systems and measurable results.

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Language

English
Fluent
Malay
Advanced
Chinese
Intermediate

Work Experience

Marketing Manager at Elevete Patisserie
October 1, 2025 - Present
Lead marketer overseeing the full marketing funnel across paid media, CRM, CRO, and brand initiatives; managed a RM1.5M annual budget. Drove 103.5% YoY revenue growth to MYR 5.8M, with Meta Ads and lifecycle strategies contributing over 30% of revenue. Scaled Meta campaigns to 20.63x ROAS (bottom-of-funnel/retargeting) and 14.46x ROAS (mid-funnel); improved retention by 4% in Q4 2025 and reduced churn by 8% through journey automations. Increased email CTR by 36% via continuous A/B testing; led a Shopify site redesign with a 12% uplift in CVR. Built and managed a 3-person marketing team and created real-time dashboards tracking CAC, CLTV, ROAS, and retention.
Retention Marketing Specialist at 21 Studio
December 1, 2024 - July 31, 2025
Drove Klaviyo-driven revenue growth; increased Klaviyo-attributed revenue from 10% to 30.8% of total Shopify revenue, contributing MYR 1.79M over 12 months through lifecycle flows, audience segmentation, and content testing. Implemented journey-based automations (welcome series, post-purchase, cart recovery) to achieve a 400% uplift in click-to-open rate and a 132% lift in open rates; enhanced CRM-driven revenue by 367.8% via targeted flows and promotions; built real-time dashboards for CLTV, CAC, revenue attribution, and retention.
Junior Performance Marketing Executive at The Black Sheep
January 1, 2023 - December 31, 2024
Led scalable performance marketing efforts for multiple APAC clients, driving a +24% MoM Instagram engagement via campaigns and partnerships; improved organic traffic by 19% in 4 months through SEO audits and keyword strategy; managed Facebook and Google Ads across three micro-brand accounts with an average ROAS of 3.2x; collaborated cross-functionally to align paid and organic calendars and campaigns.
Sales Coordinator & Intern at Mandarin Oriental Hotel - Kuala Lumpur
May 1, 2022 - December 31, 2022
Liaised with high-value clients and vendors to streamline events and marketing campaigns; updated internal sales systems and improved reporting accuracy by 15% through CRM standardization.
Front Office Intern at The Ritz-Carlton Langkawi
September 1, 2019 - February 29, 2020
Delivered luxury service to high-end clientele, achieving a 98% guest satisfaction score in feedback.

Education

BA (Hons) International Hotel & Tourism Management at UOW Malaysia KDU Penang University College - Penang
January 1, 2020 - December 31, 2022
Diploma in International Hotel & Tourism Management at KDU Penang University College - Penang
January 1, 2018 - December 31, 2020

Qualifications

Foundations of Digital Marketing & E-Commerce – Google
January 1, 2023 - February 24, 2026
User Experience Design Bootcamp – General Assembly
January 1, 2023 - February 24, 2026

Industry Experience

Software & Internet, Retail, Professional Services, Media & Entertainment, Travel & Hospitality
    paper Valentine’s Day Campaign Video – Creative Direction & Paid Media Execution

    This project was created to highlight Elevete Patisserie’s Valentine’s Day special product and drive seasonal engagement and sales. The objective was to produce a visually compelling product showcase that could capture attention organically on social media while also performing effectively as a paid awareness asset.

    I led the entire creative process from start to finish including storyboarding, creative direction, shoot planning, filming, and post-production editing. The visual direction focused on romance-driven aesthetics, emotional storytelling, and close-up product details to elevate perceived value and create gifting intent.

    The final video was deployed across Instagram and repurposed into Meta Ads as part of an awareness campaign. The goal was to drive traffic to social media and product pages, increasing visibility during the Valentine’s period while supporting conversion through retargeting flows.

    This project demonstrates my ability to combine creative production with marketing strategy, ensuring that content is not only visually engaging but aligned with performance objectives.

    🔗 Video link:

    paper Lifecycle Email Design Across Industries (SaaS & B2C)

    This project showcases a collection of email campaigns and automation designs I’ve developed for brands across multiple industries, including SaaS, alcohol, vape, and floral. Each email was built with a balance of visual clarity, brand alignment, and conversion intent.

    For B2C brands, the focus was on strong product storytelling, promotional structure, and urgency-driven layouts that encourage immediate action. For SaaS clients, the approach leaned toward clean design, feature clarity, onboarding education, and structured information hierarchy.

    Across all industries, I handled the design execution while aligning closely with lifecycle strategy, ensuring that visuals supported segmentation logic, campaign timing, and user behavior triggers. These emails were designed not just to look good, but to drive measurable engagement and revenue.

    Sample artwork: https://www.twine.net/signin

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