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Hello, I’m Lorelei Valdez, a customer service specialist with extensive experience in healthcare insurance claims, airline reservations, and freight logistics. I excel at resolving complex issues, coordinating teams, and delivering accurate, timely service. I do social media management in the side for real estate and travel. I value clear communication, constructive feedback, and collaborative problem-solving to improve processes and drive customer satisfaction and revenue. I’m excited to join a forward-thinking team where I can contribute my experience in administration, documentation, and client care to help the business grow.…Hello, I’m Lorelei Valdez, a customer service specialist with extensive experience in healthcare insurance claims, airline reservations, and freight logistics. I excel at resolving complex issues, coordinating teams, and delivering accurate, timely service. I do social media management in the side for real estate and travel. I value clear communication, constructive feedback, and collaborative problem-solving to improve processes and drive customer satisfaction and revenue. I’m excited to join a forward-thinking team where I can contribute my experience in administration, documentation, and client care to help the business grow.

Lorelei Valdez

Project Manager, Production Manager, Content Creator, +2

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Hello, I’m Lorelei Valdez, a customer service specialist with extensive experience in healthcare insurance claims, airline reservations, and freight logistics. I excel at resolving complex issues, coordinating teams, and delivering accurate, timely service. I do social media management in the side for real estate and travel. I value clear communication, constructive feedback, and collaborative problem-solving to improve processes and drive customer satisfaction and revenue. I’m excited to join a forward-thinking team where I can contribute my experience in administration, documentation, and client care to help the business grow.…Hello, I’m Lorelei Valdez, a customer service specialist with extensive experience in healthcare insurance claims, airline reservations, and freight logistics. I excel at resolving complex issues, coordinating teams, and delivering accurate, timely service. I do social media management in the side for real estate and travel. I value clear communication, constructive feedback, and collaborative problem-solving to improve processes and drive customer satisfaction and revenue. I’m excited to join a forward-thinking team where I can contribute my experience in administration, documentation, and client care to help the business grow.

Available to hire

Hello, I’m Lorelei Valdez, a customer service specialist with extensive experience in healthcare insurance claims, airline reservations, and freight logistics. I excel at resolving complex issues, coordinating teams, and delivering accurate, timely service. I do social media management in the side for real estate and travel.

I value clear communication, constructive feedback, and collaborative problem-solving to improve processes and drive customer satisfaction and revenue. I’m excited to join a forward-thinking team where I can contribute my experience in administration, documentation, and client care to help the business grow.

Skills

Copywriting

Presentation Design

Experience Level

Copywriting

Expert

Presentation Design

Intermediate

Work Experience

Issue Resolution Advocate at Optum Global Services

August 26, 2015 - Present

Handle complex insurance claims discrepancies that require review by the provider of services to ensure coverage. In charge of sending insurance forms and other documents that need to be filled out by members.

Reservations/Ticketing Agent at Hawaiian Airlines

November 28, 2011 - August 22, 2015

Attends clients' general inquiries. Updates and confirms flights of the passengers. Books new flight reservations for passengers.

Customer Service Coordinator at Danzas AEI Emirates LLC

September 29, 2006 - October 7, 2010

Attends clients’ general inquiries related to cargo arrivals. Logs customer complaints & compliments through the Customer Care Management program. Monitors incoming flight arrivals. Cross-checks shipping documents per Dubai Customs regulations. Provides quotations on clearance and delivery rates to consignee. Facilitates delivery. Issues releases to consignees or brokers via Dubai Trade System. Coordinates with the origin regarding irregularities encountered on shipments. Monitors pending shipments and reminds consignee to clear the shipment.

Documentation Head cum Personnel Manager at UMAC Express Forwards, Inc.

July 1, 2003 - August 31, 2006

Acts as the Executive Secretary of the CEO to keep track of scheduled appointments and other official business activities. Maintains customers' accounts payable, company receivables, and handles personnel payroll.

Documentation Head at Forex Cargo (Phil), Inc.

August 3, 1994 - June 30, 2003

In charge of monitoring the arrival of consolidated Personal Effects and Household Goods from USA, Europe, and Asia-Pacific to the Philippine premises, preparing the necessary documents to clear/release shipments from the Bureau of Customs.