Language
English
Fluent
French
Intermediate
Work Experience
Shore Concierge Manager – Worldwide at Silversea Cruise Line Limited
September 1, 2004 - March 1, 2020Shore-side guest services lead for a luxury cruise line, managing VIP requests, delivering high-touch hospitality, and coordinating talks and guest experiences on global itineraries.
Operations Manager at Tissot Watches International
August 1, 2014 - September 1, 2014Operations lead for international hospitality programs tied to major events (e.g., Asian Games), overseeing logistics and program execution with Swiss HQ collaboration.
Hotel/Operations Manager at Sportsworld International
June 1, 2012 - August 1, 2012High-profile hotel and operations management for Olympic hospitality and related conferences; managed contracts, room allocations, food & beverage, and reconciliation.
Operations Manager at SAMSUNG
November 1, 2009 - March 1, 2010Operations lead for Samsung-backed hospitality programs during Olympic events; recruited and trained staff, coordinated guest services for executives and partners.
Operations Manager – Corporate Hospitality at Sportsworld International
August 1, 2008 - September 1, 2008Managed corporate hospitality programs for major sponsors during large-scale events; focused on logistics, guest experiences, and program execution.
Hotel Manager at Visa Card International – Rugby World Cup, France 2007
October 1, 2007 - November 1, 2007Hotel operations and hospitality facility oversight for a premier sponsor; managed VIP arrivals, budgeting, and billing controls.
Operations Manager at Sportsworld International – Football World Cup, Germany 2006
June 1, 2006 - August 1, 2006Corporate hospitality program operations across multiple cities; transport, logistics, and on-site coordination for sponsors.
Team Manager – Samsung International at SAMSUNG
January 1, 2006 - March 1, 2006Onsite operations management and training for an international hospitality team; coordinated VIP guest programs and back-to-back event waves.
Operations Coordinator at Sportsworld International – Athens Olympics, Greece 2004
August 1, 2004 - September 1, 2004Corporate hospitality operations coordinating transportation, meet-and-greet, and guest programs with NOC organizers and VIP guests.
Shore Excursions Manager at Cunard/Seabourn, QE2/Seabourn Pride
April 1, 1997 - July 1, 2004Managed high-volume shore excursion programs onboard iconic liners; designed new tours and liaised with global operators to maximize revenue.
Team Leader at Sportsworld International – Telstra Telecommunications – Sydney Olympics, Australia 2000
August 1, 2000 - October 1, 2000Corporate hospitality leadership for a major sponsor; managed a 24-person team across VIP guest services and government minister events.
Manager at Starboard Holdings (Greyhound International)
May 1, 1994 - January 1, 1997Contracted sales management for duty-free cruise line operations; led a sales team, optimized inventory, and drove promotions onboard.
Corporate Guests – CBS Hospitality at CBS Television – Lillehammer, Norway
January 1, 1994 - February 1, 1994Corporate hospitality for Olympic broadcasts; guest liaison and VIP program coordination.
Sales Executive at Chester Chronicle Newspapers, Chester
November 1, 1992 - November 1, 1993Advertising sales across regional papers; client development and target achievement.
Corporate Guests – CBS Hospitality at CBS Television – Albertville, France
February 1, 1992 - February 1, 1992Corporate hospitality for the 1992 Winter Olympics; guest services and program oversight.
Account Manager – Littlewoods Football Pools (Lottery) at McCann Erickson International
February 1, 1990 - November 1, 1991Managed a major advertising account; coordinated campaigns, media, and promotions for a national lottery product.
Marketing Officer (Product Manager) at Littlewoods Football Pools
September 1, 1988 - February 1, 1990National lottery football product marketing; campaign planning and revenue growth.
Sales Executive at Trinity Weekly Newspapers, Liverpool
September 1, 1986 - February 1, 1988Advertising sales for regional newspapers; client servicing and new business development.
City Manager at Lidl (Dortmund) - Players Escort Programme
June 24, 2024 - PresentCity Manager for Lidl's Players Escort Programme in Dortmund, liaising with UEFA to coordinate logistics, hospitality and guest experiences for high-profile players and officials.
Logistics and Planning at Ashfield Marketing
March 1, 2022 - May 31, 2024Working remotely then onsite logistics and planning relating to medical conferences throughout Europe.
Logistics and Accommodation Manager at Live Nation (Qatar & Saudi Arabia)
October 1, 2021 - March 31, 2022Contracted for Live Nation in Qatar and Saudi Arabia; managed logistics and accommodation for Arabic Concert Series including Stray Kids and Andrea Bocelli.
COVID Compliance & Communications Consultant (Freelance) at Silversea
March 1, 2020 - August 31, 2021Contracted in a freelance capacity to support COVID compliance protocol and write/edit media copy.
Operations Manager at Sportsworld International
November 1, 2009 - March 31, 2010Vancouver Olympics 2010 hospitality operations for Samsung; recruitment/training of staff and VIP guest management.
Operations Manager at Sportsworld International
August 1, 2008 - September 30, 2008Beijing Olympics 2008 hospitality programs for Samsung and Coca-Cola South Africa; managed high-profile accounts.
Hotel Manager at Visa Card International – Rugby World Cup (Paris Sofitel – Bercy)
October 1, 2007 - November 30, 2007Oversaw hotel operations, hospitality facility management, client relations, budget management, expense tracking and billing for major sponsor.
Operations Manager at Sportsworld International
June 1, 2006 - August 31, 2006Football World Cup 2006; transport and logistics across multiple cities for corporate hospitality programs (Morgan Stanley, Philip Morris).
Team Manager - Samsung International at SAMSUNG, Turin Winter Olympics
January 1, 2006 - March 31, 2006Onsite operations management and training of a 36-person international hospitality team; coordinated VIP guest programs.
Operations Coordinator at Sportsworld International – Athens Olympics
August 1, 2004 - September 30, 2004Corporate hospitality for National Olympic Committee organizers; transport, meet-and-greet and hands-on program management.
Shore Excursions Manager at Cunard/Seabourn
April 1, 1997 - July 31, 2004Queen Elizabeth 2/Seabourn Pride shore excursions; designed new programs and coordinated with land-based operators worldwide.
Team Leader at Sportsworld International – Telstra Telecommunications – Sydney Olympics
August 1, 2000 - October 31, 2000Team leadership for Telstra hospitality program; managed a 24-person team across the Sydney Games.
Corporate Hospitality (CBS Personalities & VIP Guests) at CBS Television
January 1, 1994 - February 28, 1994Winter Olympics corporate hospitality; managed CBS VIP guests and corporate parties.
Advertising/Sales Executive at Chester Chronicle Newspapers
November 1, 1992 - November 30, 1993Advertising sales across regional newspapers; developed client base and achieved sales targets.
Corporate Hospitality at CBS Television
January 1, 1992 - February 29, 1992Winter Olympics Albertville 1992; corporate guests coordination and hospitality operations.
Sales Executive at Trinity Weekly Newspapers
September 1, 1986 - February 29, 1988Advertising sales across five regional newspapers; client service and new business development.
Education
Intensive French Language Course - Conversational French at Université Savoie, Annecy
March 1, 1992 - September 1, 1992Higher Diploma in Business Studies – Major: International Marketing (HND) at Manchester Metropolitan University (Crewe and Alsager Faculty)
September 1, 1984 - June 1, 1986Diploma in Business Studies (OND) at Wirral Metropolitan College
September 1, 1981 - June 1, 1984Intensive French Language Course - Conversational French at Université Savoie, Annecy
March 1, 1992 - September 1, 1992Higher Diploma in Business Studies – Major: International Marketing (HND) at Manchester Metropolitan University (Crewe and Alsager Faculty)
September 1, 1984 - June 1, 1986Diploma in Business Studies (OND) at Wirral Metropolitan College
September 1, 1981 - June 1, 1984Qualifications
Industry Experience
Travel & Hospitality, Professional Services, Media & Entertainment, Retail, Education, Transportation & Logistics
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