Over 7 years of extensive experience in operations, I have developed strong skills in coordinating processes across APAC countries. I've led teams and collaborated closely with both internal and external stakeholders to ensure services are delivered accurately and on time. My focus on quality work, combined with my background in project management, clear communication, and keen attention to detail, has enabled me to streamline workflows, resolve issues efficiently, and meet key deadlines. I am passionate about my work and eager to apply these skills to drive operational excellence in a coordination role. In my recent roles as Merchandising Supervisor (Remote) and Quality Assurance Lead, I have continued to lead and improve performance across cross-functional teams. I coordinate with brands to align merchandising strategies and oversee execution while analyzing KPIs and generating reports to track progress and drive improvements. I develop and implement quality controls and SOPs, provide ongoing training and coaching, and keep stakeholders informed with timely updates. I am proactive about continuous improvement, leadership, and delivering high-quality results.

Rhea Patricia Gonzales

Over 7 years of extensive experience in operations, I have developed strong skills in coordinating processes across APAC countries. I've led teams and collaborated closely with both internal and external stakeholders to ensure services are delivered accurately and on time. My focus on quality work, combined with my background in project management, clear communication, and keen attention to detail, has enabled me to streamline workflows, resolve issues efficiently, and meet key deadlines. I am passionate about my work and eager to apply these skills to drive operational excellence in a coordination role. In my recent roles as Merchandising Supervisor (Remote) and Quality Assurance Lead, I have continued to lead and improve performance across cross-functional teams. I coordinate with brands to align merchandising strategies and oversee execution while analyzing KPIs and generating reports to track progress and drive improvements. I develop and implement quality controls and SOPs, provide ongoing training and coaching, and keep stakeholders informed with timely updates. I am proactive about continuous improvement, leadership, and delivering high-quality results.

Available to hire

Over 7 years of extensive experience in operations, I have developed strong skills in coordinating processes across APAC countries. I’ve led teams and collaborated closely with both internal and external stakeholders to ensure services are delivered accurately and on time. My focus on quality work, combined with my background in project management, clear communication, and keen attention to detail, has enabled me to streamline workflows, resolve issues efficiently, and meet key deadlines. I am passionate about my work and eager to apply these skills to drive operational excellence in a coordination role.

In my recent roles as Merchandising Supervisor (Remote) and Quality Assurance Lead, I have continued to lead and improve performance across cross-functional teams. I coordinate with brands to align merchandising strategies and oversee execution while analyzing KPIs and generating reports to track progress and drive improvements. I develop and implement quality controls and SOPs, provide ongoing training and coaching, and keep stakeholders informed with timely updates. I am proactive about continuous improvement, leadership, and delivering high-quality results.

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Language

English
Fluent

Work Experience

Merchandising Supervisor at flip.shop
August 1, 2024 - August 1, 2025
Led a team while collaborating cross-functionally with various departments to ensure smooth operations. Coordinated with brands to align merchandising strategies and oversee the execution of tasks. Analyzed KPIs and gathered reports to track performance, identify areas for improvement, and ensure that goals are met. Conducted quality checks to ensure standards were maintained, developed and implemented Standard Operating Procedures (SOPs), and provided ongoing training and coaching to team members to foster growth and improve overall performance.
Quality Assurance Lead at Curated
April 1, 2022 - April 1, 2024
Ensure the accuracy of team outputs by thoroughly proofreading and verifying work, cross-referencing with reliable sources, and adhering to standard guidelines and SLAs. Developed and implemented a clear quality strategy, using scalable processes, tools, and systems to track performance against targets. Kept the team informed with timely updates and managed direct reports by setting OKR goals, offering feedback, and coaching to improve service quality, productivity, and customer satisfaction. Actively contributed to special projects, demonstrating leadership and a focus on continuous improvement.
Operations Manager at Crown Security
January 1, 2019 - January 1, 2022
Led teams to improve processes and boost efficiency, ensuring everything aligns with company goals. Managed resources, projects, and budgets, while finding ways to reduce costs and improve service. Built strong relationships with vendors and clients, handling any issues to keep everyone satisfied. Used data to track performance and quality, creating reports to help senior leaders make better decisions.

Education

B.S. Electronics Engineering at National University
January 11, 2030 - February 25, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Retail, Professional Services, Software & Internet, Other