Available to hire
I’m Nadya Akimova, a detail-oriented and analytical professional with a strong background in language review, content evaluation, and community-based digital work. I enjoy assessing clarity, tone, and intent, and I’m skilled at spotting ambiguity or misinterpretation risks and applying structured guidelines consistently.
I’m comfortable working remotely and asynchronously, and I handle sensitive or complex subject matter with discretion. I collaborate with platform support teams, monitor engagement analytics and sentiment, and translate insights into more effective communication, moderation, and responses.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Russian
Fluent
French
Intermediate
Portuguese
Beginner
Japanese
Beginner
Work Experience
Volunteer Social Media & Community Manager at GTG - Digital Content & Community Operation (Freelance)
October 1, 2021 - January 1, 2024Provided written chat-based customer and community support in English via Instagram group messages, WhatsApp, email, and Discord. Acted as first point of contact for user inquiries, escalated complex cases, and managed high-volume interactions. Monitored engagement analytics, coordinated with platform support teams to resolve account access, security, and recovery issues, and adapted communication across US-aligned time zones.
Crew Member at McDonald's
January 1, 2019 - January 1, 2019Worked in a fast-paced, high-volume environment requiring accuracy, efficiency, and teamwork. Communicated clearly with customers and colleagues; maintained attention to detail, cleanliness, and safety standards under time pressure.
Assistant at Beauty Studio (Dublin)
January 1, 2019 - January 1, 2019Assisted with daily studio operations, client preparation, workspace organization, and ensured a clean, professional environment. Supported professionals by preparing materials, maintaining presentation and hygiene standards, and interacting with clients in a professional and discreet manner.
G TG - Digital Content & Community Operation Freelancer
October 1, 2021 - February 1, 2024Provided written chat-based customer and community support in English via Instagram group messages, WhatsApp, email, and Discord. Acted as the first point of contact for user inquiries, complaints, and sensitive issues, escalating complex cases when required. Managed high-volume interaction surges, maintaining calm, professional, and empathetic communication. Coordinated with platform support teams (including Meta via email) to resolve account access, security, and recovery issues. Monitored engagement analytics and user sentiment to inform communication, moderation, and response strategies. Worked remotely across US-aligned time zones, timely responses and continuity of support
Freelance Digital Content & Community Operations at GTG
October 1, 2021 - January 1, 2024Delivered written and chat-based customer and community support via Instagram group messages, WhatsApp, email, and Discord; acted as first point of contact for user inquiries; escalated complex cases; managed high-volume interaction surges with calm, professional, and empathetic communication; coordinated with platform support teams to resolve account access, security, and recovery issues; monitored engagement analytics and user sentiment to inform moderation and response strategies; worked remotely across US-aligned time zones to ensure timely and consistent support.
Volunteer Social Media & Community Manager at Instagram Meme Pages (Remote)
January 1, 2021 - January 1, 2024Moderated comments, direct messages, and live interactions involving thousands of users in real time; served as administrator for a large meme page, contributing to revival and sustained growth; supported account recovery and revival following deactivation through consistent posting and active engagement; increased engagement significantly (800%+) within 2–5 weeks by adjusting posting frequency and interaction approach; de-escalated conflicts and managed emotionally charged discussions while maintaining platform tone and community guidelines.
Product Testing - Social Media & Digital Marketing at Independent / Freelance
January 1, 2021 - January 1, 2024Participated in user testing for consumer lighting products, providing structured feedback on usability and user experience; reported observations clearly and accurately to support product refinement and quality improvements; followed testing instructions, assembled equipment, and evaluated criteria consistently.
Assistant at Beauty Studio
January 1, 2019 - December 31, 2019Aimed daily studio operations, client preparations, and workplace organization; supported professionals by preparing materials and ensuring a clean, orderly environment; maintained and organized client files and assisted with scheduling appointments; developed awareness of presentation, hygiene standards, and client comfort; interacted with clients professionally and discreetly.
Freelance Digital Content & Community Operation at GTG
October 1, 2021 - October 1, 2024Provided written chat-based customer and community support in English via Instagram group messages, WhatsApp, email, and Discord; acted as the first point of contact for user inquiries, complaints, and sensitive issues; managed high-volume interaction surges with calm, professional, and empathetic communication; coordinated with platform support teams (including Meta via email) to resolve account access, security, and recovery issues; monitored engagement analytics and user sentiment to inform communication, moderation, and response strategies; worked remotely across US-aligned time zones with timely responses and continuity of support.
Volunteer Project - Social Media & Community Manager at Instagram Memes Page
January 1, 2021 - December 31, 2024Moderated comments, direct messages, and live interactions in real time; served as admin for a large meme page, contributing to its revival and sustained growth; supported account recovery and revival following deactivation through consistent posting and active engagement; increased engagement significantly (800%+) within 2–5 weeks by adjusting posting frequency and interaction approach; de-escalated conflicts and managed emotionally charged discussions while maintaining platform tone and community guidelines.
Freelance - Digital Content & Community Operations at GTG
October 1, 2021 - January 1, 2024Provided written chat-based customer and community support in English via Instagram group messages, WhatsApp, email, and Discord. Served as the first point of contact for user inquiries, complaints, and sensitive issues, escalating complex cases. Managed high-volume interactions with calm, professional, and empathetic communication. Coordinated with platform support teams (including Meta via email) to resolve account access, security, and recovery issues. Monitored engagement analytics and user sentiment to inform communication, moderation, and response strategies. Worked remotely across US-aligned time zones with timely responses and continuity of support.
Social Media & Community Manager (Volunteer Project) at Instagram Meme Pages
January 1, 2021 - January 1, 2024Moderated comments, directed messages, and led live interactions in real time for thousands of users. Served as an administrator for a large meme page, contributing to revival and sustained growth. Supported account recovery and revival after deactivation through consistent posting and active engagement. Increased engagement significantly (800%+) within 2–5 weeks by adjusting posting frequency and interaction timing.
Education
Secondary Education at Cabinteely Community School
January 11, 2030 - January 1, 2021Coding competition participant (Second Place) at Code-it-Like-a-Girl / Vodafone
January 1, 2019 - January 1, 2019CS50: Introduction to Computer Science at Harvard University (via edX)
January 1, 2023 - January 1, 2024AI & Python at Harvard (edX)
January 1, 2024 - February 25, 2026Code-it-Like-a-Girl at Vodafone
January 1, 2019 - December 31, 2019CS50: Introduction to Computer Science at HarvardX (edX)
September 1, 2023 - August 31, 2024AI & Python at HarvardX (edX)
September 1, 2023 - February 25, 2026Cabinteely Community School at Cabinteely Community School
January 11, 2030 - December 31, 2021Secondary Education at Cabinteely Community School
January 11, 2030 - January 1, 2021Course at Code-it-Like-a-Girl
January 1, 2019 - January 1, 2019CS50: Introduction to Computer Science at Harvard CS50 (edX)
January 1, 2023 - January 1, 2024AI & Python at Harvard (edX)
January 1, 2024 - May 25, 2026CS50: Introduction to Computer Science at HarvardX (edX)
January 1, 2023 - January 1, 2024Code-It-Like-a-Girl at Vodafone
January 1, 2019 - December 31, 2019AI & Python at HarvardX (edX)
January 1, 2023 - May 25, 2026Secondary Education at Cabinteely Community School
January 11, 2030 - January 1, 2021CS50: Introduction to Computer Science at HarvardX
January 1, 2023 - January 1, 2024AI & Python at HarvardX
January 1, 2024 - May 25, 2026Qualifications
CS50: Introduction to Computer Science (Harvard)
January 1, 2023 - January 1, 2024Coding Competition - Code-it-Like-a-Girl (Second Place)
January 1, 2019 - January 1, 2019AI & Python (Harvard, edX)
January 1, 2024 - February 25, 2026Code-it-Like-a-Girl (Vodafone 2019)
January 1, 2019 - December 31, 2019CS50: Introduction to Computer Science
September 1, 2023 - August 31, 2024AI & Python
September 1, 2023 - February 25, 2026CS50: Introduction to Computer Science
January 1, 2023 - January 1, 2024Code-It-Like-a-Girl
January 1, 2019 - December 31, 2019AI & Python
January 1, 2023 - May 25, 2026CS50: Introduction to Computer Science
January 1, 2023 - January 1, 2024AI & Python
January 1, 2024 - May 25, 2026Industry Experience
Media & Entertainment, Software & Internet, Education, Professional Services, Other, Retail
Ask me about my collection of pieces showcasing my progress through out the years of study.
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