Available to hire
I am a detail-oriented and analytical professional with a strong background in language review, content evaluation, and community-based digital work.
I adapt well to remote, asynchronous work and handle sensitive or complex subject matter with discretion, delivering calm, professional, and empathetic communication while coordinating with platform support teams.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Russian
Fluent
French
Beginner
Portuguese
Beginner
Japanese
Beginner
Work Experience
Volunteer Social Media & Community Manager at GTG - Digital Content & Community Operation (Freelance)
October 1, 2021 - January 1, 2024Provided written chat-based customer and community support in English via Instagram group messages, WhatsApp, email, and Discord. Acted as first point of contact for user inquiries, escalated complex cases, and managed high-volume interactions. Monitored engagement analytics, coordinated with platform support teams to resolve account access, security, and recovery issues, and adapted communication across US-aligned time zones.
Crew Member at McDonald's
January 1, 2019 - January 1, 2019Worked in a fast-paced, high-volume environment requiring accuracy, efficiency, and teamwork. Communicated clearly with customers and colleagues; maintained attention to detail, cleanliness, and safety standards under time pressure.
Assistant at Beauty Studio (Dublin)
January 1, 2019 - January 1, 2019Assisted with daily studio operations, client preparation, workspace organization, and ensured a clean, professional environment. Supported professionals by preparing materials, maintaining presentation and hygiene standards, and interacting with clients in a professional and discreet manner.
G TG - Digital Content & Community Operation Freelancer
October 1, 2021 - February 1, 2024Provided written chat-based customer and community support in English via Instagram group messages, WhatsApp, email, and Discord. Acted as the first point of contact for user inquiries, complaints, and sensitive issues, escalating complex cases when required. Managed high-volume interaction surges, maintaining calm, professional, and empathetic communication. Coordinated with platform support teams (including Meta via email) to resolve account access, security, and recovery issues. Monitored engagement analytics and user sentiment to inform communication, moderation, and response strategies. Worked remotely across US-aligned time zones, timely responses and continuity of support
Education
Secondary Education at Cabinteely Community School
January 11, 2030 - January 1, 2021Coding competition participant (Second Place) at Code-it-Like-a-Girl / Vodafone
January 1, 2019 - January 1, 2019CS50: Introduction to Computer Science at Harvard University (via edX)
January 1, 2023 - January 1, 2024AI & Python at Harvard (edX)
January 1, 2024 - February 25, 2026Code-it-Like-a-Girl at Vodafone
January 1, 2019 - December 31, 2019CS50: Introduction to Computer Science at HarvardX (edX)
September 1, 2023 - August 31, 2024AI & Python at HarvardX (edX)
September 1, 2023 - February 25, 2026Cabinteely Community School at Cabinteely Community School
January 11, 2030 - December 31, 2021Qualifications
CS50: Introduction to Computer Science (Harvard)
January 1, 2023 - January 1, 2024Coding Competition - Code-it-Like-a-Girl (Second Place)
January 1, 2019 - January 1, 2019AI & Python (Harvard, edX)
January 1, 2024 - February 25, 2026Code-it-Like-a-Girl (Vodafone 2019)
January 1, 2019 - December 31, 2019CS50: Introduction to Computer Science
September 1, 2023 - August 31, 2024AI & Python
September 1, 2023 - February 25, 2026Industry Experience
Media & Entertainment, Software & Internet, Education, Professional Services, Other
Ask me about my collection of pieces showcasing my progress through out the years of study.
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