I attached my cv…

Anil Kiremitci

I attached my cv…

Available to hire

I attached my cv

Skills

Experience Level

Language

English
Advanced
Turkish
Fluent

Work Experience

Senior Technical Support & Team Lead at Teleperformance Greece / Modsquad Inc.
August 1, 2017 - July 1, 2025
Led and coached a team of 10+ agents, boosting productivity by 20%. Raised CSAT from 82% to 94% through quality initiatives and knowledge sharing. Shortened average response time by 25% by streamlining ticket routing. Improved First-Contact Resolution by 18%, reducing escalations. Led onboarding of 15+ hires with 80% retention beyond probation. Collaborated with product teams to fix recurring issues, reducing repeat tickets by 30%. Supported KPI reporting and performance reviews.
Sales Consultant at Izmir Adnan Menderes Airport – Duty Free Store
January 1, 2014 - August 1, 2017
Consistently exceeded sales targets (140% of quota in 2016). Delivered high-quality customer experience, with store ranking in top 5% on feedback scores. Mentored new team members on sales and service standards.

Education

Master's Degree in Foreign Trade at Celal Bayar University
January 11, 2030 - January 1, 2013

Qualifications

Certified HubSpot Administrator (Sales Hub, Reporting, Marketing Hub)
January 11, 2030 - February 25, 2026

Industry Experience

Media & Entertainment

Skills

Experience Level

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