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Hello, I’m Ma Lerry Noenel Magbanua—a versatile professional with a background spanning operations, entertainment, and healthcare support. I’ve held roles from Senior Operations Manager/Virtual Assistant to Entertainer in Singapore, and I’ve recently led clinical authorization and customer advocacy initiatives. I’m passionate about patient advocacy, efficient workflows, and helping teams succeed with the right mix of technology and human touch. I enjoy mentoring new hires and using tools like Salesforce, Zendesk, and Go High Level to drive outcomes.…Hello, I’m Ma Lerry Noenel Magbanua—a versatile professional with a background spanning operations, entertainment, and healthcare support. I’ve held roles from Senior Operations Manager/Virtual Assistant to Entertainer in Singapore, and I’ve recently led clinical authorization and customer advocacy initiatives. I’m passionate about patient advocacy, efficient workflows, and helping teams succeed with the right mix of technology and human touch. I enjoy mentoring new hires and using tools like Salesforce, Zendesk, and Go High Level to drive outcomes.

Ma Lerry Noenel Magbanua

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Hello, I’m Ma Lerry Noenel Magbanua—a versatile professional with a background spanning operations, entertainment, and healthcare support. I’ve held roles from Senior Operations Manager/Virtual Assistant to Entertainer in Singapore, and I’ve recently led clinical authorization and customer advocacy initiatives. I’m passionate about patient advocacy, efficient workflows, and helping teams succeed with the right mix of technology and human touch. I enjoy mentoring new hires and using tools like Salesforce, Zendesk, and Go High Level to drive outcomes.…Hello, I’m Ma Lerry Noenel Magbanua—a versatile professional with a background spanning operations, entertainment, and healthcare support. I’ve held roles from Senior Operations Manager/Virtual Assistant to Entertainer in Singapore, and I’ve recently led clinical authorization and customer advocacy initiatives. I’m passionate about patient advocacy, efficient workflows, and helping teams succeed with the right mix of technology and human touch. I enjoy mentoring new hires and using tools like Salesforce, Zendesk, and Go High Level to drive outcomes.

Available to hire

Hello, I’m Ma Lerry Noenel Magbanua—a versatile professional with a background spanning operations, entertainment, and healthcare support. I’ve held roles from Senior Operations Manager/Virtual Assistant to Entertainer in Singapore, and I’ve recently led clinical authorization and customer advocacy initiatives.

I’m passionate about patient advocacy, efficient workflows, and helping teams succeed with the right mix of technology and human touch. I enjoy mentoring new hires and using tools like Salesforce, Zendesk, and Go High Level to drive outcomes.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Senior Operations Manager / Virtual Assistant at Topps Entertainment Ltd / Concentrix MedRisk

March 1, 2010 - February 1, 2015

Oversaw operations and provided virtual assistant support for multiple teams, enabling coordinated project delivery and client satisfaction.

Entertainer at Entertainer (Singapore)

September 1, 2021 - March 1, 2023

Delivered engaging performances and provided exceptional customer service to guests.

Clinical Authorization Outbound Agent

March 1, 2023 - March 1, 2025

Verified eligibility, benefits and coverage for authorizations; managed inbound enrollment and after-hours inquiries; processed and resolved claims, appeals, and billing; issued authorizations for equipment, medical procedures, and prescription drugs; skilled in patient advocacy, complex case management, process optimization, and sales. Included appointment scheduling, calendar management, and CRM/process improvements.

Customer Advocate Level 2

March 1, 2023 - March 1, 2025

Verified eligibility, benefits and coverage for authorizations; managed enrollment calls and inquiries; processed therapy approvals/denials, and prior authorizations; coordinated with adjusters and case managers; provided patient support and CRM optimization.

Appointment Setter at Medical Spa

March 1, 2025 - Present

Managed appointment scheduling, confirmations, client communications, and calendar coordination for medical weight-loss and aesthetic services; educated prospects on treatments and skincare; supported onboarding and after-sales service.