Wrote SEO-focused support articles, B2C/B2B emails, Amazon product pages, and web page content. Created internal messaging documents for products and campaigns. Used asset libraries, graphic designers, and photo editing software to implement graphics into articles and support pages.

Content Writer at World Connection

November 20, 2024 - April 20, 2025

Wrote customer-facing articles and knowledge base entries for various QuickBooks/Quicken software products. Created GIFs, images, and video tutorials on different software procedures.

Staff Writer / Ghostwriter at BrightRay Publishing

April 20, 2024 - November 20, 2024

Worked with and interviewed clients to outline, write, and publish professional memoirs. Referenced The Chicago Manual of Style. Wrote SEO-focused blogs to drive engagement and attract potential clients.

Technical Writer at Qlytix, Inc.

February 20, 2021 - February 20, 2024

Wrote scripts for product teardowns on printers, notebooks, desktop PCs, point-of-sale terminals, etc. for video production. Created HP support videos as the script writer and on-camera talent.