Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am Jasmin Rucic, a dynamic and results-driven professional with extensive experience in service delivery and customer management across multiple European and North American markets. My focus is on customer project management and internal project management, leading cross-functional teams to deliver exceptional results. I thrive in agile environments, using analytics to drive continuous improvement, optimize processes, and build strong stakeholder relationships. I’ve led large-scale service delivery programs, implemented advanced monitoring and training, and consistently aligned resources with business priorities to improve performance and client satisfaction.…I am Jasmin Rucic, a dynamic and results-driven professional with extensive experience in service delivery and customer management across multiple European and North American markets. My focus is on customer project management and internal project management, leading cross-functional teams to deliver exceptional results. I thrive in agile environments, using analytics to drive continuous improvement, optimize processes, and build strong stakeholder relationships. I’ve led large-scale service delivery programs, implemented advanced monitoring and training, and consistently aligned resources with business priorities to improve performance and client satisfaction.

Jasmin Rucic





I am Jasmin Rucic, a dynamic and results-driven professional with extensive experience in service delivery and customer management across multiple European and North American markets. My focus is on customer project management and internal project management, leading cross-functional teams to deliver exceptional results. I thrive in agile environments, using analytics to drive continuous improvement, optimize processes, and build strong stakeholder relationships. I’ve led large-scale service delivery programs, implemented advanced monitoring and training, and consistently aligned resources with business priorities to improve performance and client satisfaction.…I am Jasmin Rucic, a dynamic and results-driven professional with extensive experience in service delivery and customer management across multiple European and North American markets. My focus is on customer project management and internal project management, leading cross-functional teams to deliver exceptional results. I thrive in agile environments, using analytics to drive continuous improvement, optimize processes, and build strong stakeholder relationships. I’ve led large-scale service delivery programs, implemented advanced monitoring and training, and consistently aligned resources with business priorities to improve performance and client satisfaction.

Available to hire

I am Jasmin Rucic, a dynamic and results-driven professional with extensive experience in service delivery and customer management across multiple European and North American markets. My focus is on customer project management and internal project management, leading cross-functional teams to deliver exceptional results.

I thrive in agile environments, using analytics to drive continuous improvement, optimize processes, and build strong stakeholder relationships. I’ve led large-scale service delivery programs, implemented advanced monitoring and training, and consistently aligned resources with business priorities to improve performance and client satisfaction.

Skills

Leadership

Data Visualization

Data Science

Experience Level

Leadership

Expert

Data Visualization

Expert

Data Science

Expert

Language

English

Fluent

Dutch

Fluent

Croatian

Fluent

German

Advanced

French

Beginner

Italian

Beginner

Work Experience

Director Central Operations at Ericsson Nikola Tesla d.d.

October 1, 2016 - Present

Led planning and scheduling for the Network Operations Center with 1st and 2nd level operations and field dispatch. Directed cross-functional teams (58 staff) across European markets, managing project goals, timelines, and resource allocation. Drove process improvements, incident management, and advanced monitoring enhancements to boost service delivery and network visibility. Implemented training initiatives and performance tracking to optimize operations and client satisfaction.

Manager 1st Level Operations at Ericsson Nikola Tesla d.d.

March 1, 2015 - February 29, 2016

Implemented Ericsson’s new ways of working after in-sourcing. Trained and mentored 5 teams (32 people), improving performance metrics and fostering a positive work culture. Monitored KPIs, reported to senior management and customers, and implemented Incident Management to improve fault resolution in customer networks. Coordinated cross-departmental projects to enhance communication by 40%.

Service Delivery Manager at Ericsson Nikola Tesla B.V.

August 1, 2010 - February 28, 2015

Managed multi-vendor hardware deliveries across 7 European countries; built and maintained key client relationships; improved service delivery through SLAs; developed training programs; led cross-functional teams to enhance service delivery efficiency.

Service Delivery Manager at Ericsson Nikola Tesla B.V.

September 1, 2006 - July 31, 2010

Managed client relationships; developed performance metrics; coordinated service strategy; led cross-functional teams to ensure timely project delivery; optimized service processes to elevate client satisfaction; maintained approximately 300 service agreements for 100 customers in Southeast Europe and Nordic-Baltic States.

Customer Management Representative at Ericsson Nikola Tesla B.V.

March 1, 2004 - August 31, 2006

Trained new staff on customer service protocols; compiled feedback reports to improve services and customer experience; followed up to ensure issue resolution; contributed to implementing new contracts and improving overall customer satisfaction.