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I am a dynamic senior operations leader with over fourteen years of experience driving operations, project management, and cross-functional team leadership in fast-paced customer-facing settings. I specialize in optimizing staffing, scheduling, budgeting, and process improvements to deliver exceptional guest experiences and sustainable growth. I excel at building strong client relationships, coordinating cross-departmental initiatives, and developing policies and training programs to ensure safety and compliance. I am passionate about mentoring teams, implementing scalable systems, and delivering results that align with organizational goals.…I am a dynamic senior operations leader with over fourteen years of experience driving operations, project management, and cross-functional team leadership in fast-paced customer-facing settings. I specialize in optimizing staffing, scheduling, budgeting, and process improvements to deliver exceptional guest experiences and sustainable growth. I excel at building strong client relationships, coordinating cross-departmental initiatives, and developing policies and training programs to ensure safety and compliance. I am passionate about mentoring teams, implementing scalable systems, and delivering results that align with organizational goals.

Lex Ward

Project Manager, Studio Manager, Production Manager

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I am a dynamic senior operations leader with over fourteen years of experience driving operations, project management, and cross-functional team leadership in fast-paced customer-facing settings. I specialize in optimizing staffing, scheduling, budgeting, and process improvements to deliver exceptional guest experiences and sustainable growth. I excel at building strong client relationships, coordinating cross-departmental initiatives, and developing policies and training programs to ensure safety and compliance. I am passionate about mentoring teams, implementing scalable systems, and delivering results that align with organizational goals.…I am a dynamic senior operations leader with over fourteen years of experience driving operations, project management, and cross-functional team leadership in fast-paced customer-facing settings. I specialize in optimizing staffing, scheduling, budgeting, and process improvements to deliver exceptional guest experiences and sustainable growth. I excel at building strong client relationships, coordinating cross-departmental initiatives, and developing policies and training programs to ensure safety and compliance. I am passionate about mentoring teams, implementing scalable systems, and delivering results that align with organizational goals.

Available to hire

I am a dynamic senior operations leader with over fourteen years of experience driving operations, project management, and cross-functional team leadership in fast-paced customer-facing settings. I specialize in optimizing staffing, scheduling, budgeting, and process improvements to deliver exceptional guest experiences and sustainable growth.
I excel at building strong client relationships, coordinating cross-departmental initiatives, and developing policies and training programs to ensure safety and compliance. I am passionate about mentoring teams, implementing scalable systems, and delivering results that align with organizational goals.

Skills

Leadership

Experience Level

Leadership

Expert

Language

English

Fluent

Work Experience

General Manager at Various high-volume restaurants

January 1, 2009 - February 1, 2017

Advanced from server to General Manager, leading teams across multiple high-volume restaurants. Oversaw daily operations, staffing, training, scheduling, and service quality to meet brand standards. Managed labor, food costs, inventory, and cash controls to protect profitability. Resolved guest escalations and maintained hospitality standards that supported loyalty and repeat business. Ensured compliance with health, safety, and sanitation regulations.

Director of Design and Inventory at Art Van Furniture

January 1, 2014 - January 1, 2026

Directed inventory control, store design, space planning, and marketing rollouts across multiple departments for multiple locations. Oversaw inventory control, sales tracking, and competitor strategy reporting for district-level management. Directed installation of signage, artwork curation, and merchandise displays in alignment with corporate standards.

Lead Operations Manager at Club & Childcare Program, Grand Rapids

January 1, 2018 - January 1, 2020

Lead operations for the club as well as the childcare department, overseeing 50+ employees and ensuring seamless staffing, scheduling, and payroll. Develop and enforce policies, training, and certifications (CPR, lifeguard) to ensure safety and compliance. Serve as cross-departmental liaison and customer relations lead, strengthening member engagement and retention. Coordinate special events and initiatives, supporting overall organizational success.

Senior Operations Manager at MVP Sportsplex Grand Rapids

July 1, 2022 - January 1, 2026

Direct end-to-end operations for the sports complex, including staffing, scheduling, payroll, budget management, and cross-department coordination. Foster cross-functional collaboration, oversee financial planning and inventory processes for childcare programs, and lead initiatives to enhance member experience and retention.